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Set up your first integration
Quickly connect Freshdesk to Slack with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Freshdesk with Slack - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Add Reminder" in Slack.
You’re connected!
Zapier seamlessly connects Freshdesk and Slack, automating your workflow.
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Frequently Asked Questions about Freshdesk + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Slack
How do we integrate Freshdesk with Slack?
To integrate Freshdesk with Slack, use our integration platform. You can set up triggers like a new ticket creation in Freshdesk to send notifications to a specific Slack channel.
What kind of triggers are available for the Freshdesk-Slack integration?
Available triggers for the Freshdesk-Slack integration include new ticket creations, ticket status changes, and updates on existing tickets. Each trigger can prompt actions such as sending messages to specific Slack channels.
Can we customize the notifications sent from Freshdesk to Slack?
Yes, you can customize the notifications by selecting specific triggers and defining message content to be sent to your chosen Slack channels.
Are there any actions in Slack that can affect Freshdesk through this integration?
Currently, our integration primarily focuses on sending information from Freshdesk to Slack. However, feedback or follow-up actions inspired by Slack conversations can be manually conducted in Freshdesk.
Do I need admin rights on both platforms to set up the integration?
Admin rights are generally required on both platforms for initial setup of the integration. This ensures that you have full access to create necessary triggers and authorize connections.
What happens when a new ticket is created in Freshdesk?
When a new ticket is created in Freshdesk, you can configure our system to automatically send a notification containing details like ticket ID and subject directly to a specified Slack channel.
Is it possible to disable certain alerts from being sent to Slack?
Yes, you can choose which alerts are sent by configuring your preferred triggers during setup. This enables you to manage what types of notifications appear in your team's Slack channels.
Practical ways you can use Freshdesk and Slack
Get Slack alerts for new Freshdesk tickets
When a new ticket is created in Freshdesk, Zapier sends a notification to a Slack channel. This allows business owners to keep track of customer issues in real-time, ensuring prompt attention to urgent matters and improving customer satisfaction.
Business OwnerTrack customer tickets via Slack updates
When a new note is added to a ticket in Freshdesk, Zapier posts the update to a specific Slack channel. This ensures the customer support team is aligned and informed, improving collaboration and ticket handling efficiency.
Customer Support Ops
Receive Slack notifications for Freshdesk updates
When a customer updates a ticket in Freshdesk, Zapier automatically notifies the IT team in Slack. This ensures that the team is immediately aware of new developments, facilitating quicker resolution times and keeping customer communications on track.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum Category IdRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
