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Set up your first integration
Quickly connect Freshdesk to HubSpot with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Freshdesk with HubSpot - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Add Contact to List" in HubSpot.
You’re connected!
Zapier seamlessly connects Freshdesk and HubSpot, automating your workflow.
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Frequently Asked Questions about Freshdesk + HubSpot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and HubSpot
How can I initiate the integration between Freshdesk and HubSpot?
To start the integration, navigate to our integration platform and select Freshdesk and HubSpot as your trigger and action apps. You can set specific triggers such as 'New Ticket' in Freshdesk to create actions like 'Create or Update Contact' in HubSpot.
What triggers can I use in Freshdesk to initiate workflows in HubSpot?
You can use a variety of triggers in Freshdesk, such as 'New Ticket', 'Updated Ticket', or 'New Customer', to start automated workflows that perform actions like creating contacts or deals within HubSpot.
Which actions can be executed in HubSpot when a trigger from Freshdesk is activated?
When a trigger from Freshdesk is activated, you can automate several actions in HubSpot, including creating or updating contacts, adding notes to contact timelines, and managing deals.
Is it possible to update an existing contact in HubSpot whenever there is an update on a ticket in Freshdesk?
Yes, by setting up the appropriate workflow, any ticket updates from Freshdesk can automatically update an existing contact's information within HubSpot.
Can I generate reports based on the integrated data between Freshdesk and HubSpot?
Reporting capabilities depend on how you configure your data flow. While our platform doesn't directly generate reports, you can analyze integrated data within either app using their built-in reporting tools after setting up data exchange actions between them.
Do I need technical skills to set up the integration between these two platforms?
Not necessarily. Our platform is designed to be user-friendly with drag-and-drop functionality for most integrations. However, some familiarity with automation concepts may help if you're customizing complex workflows.
What should I do if my data isn't syncing correctly between Freshdesk and HubSpot?
If you encounter syncing issues, first check that all connections are properly authenticated. Then review your configured triggers and actions for any errors. If further assistance is needed, our support team is available to help resolve syncing concerns.
Practical ways you can use Freshdesk and HubSpot
Log new customers from HubSpot into Freshdesk.
When a new contact is created in HubSpot, Zapier can automatically create a corresponding customer entry in Freshdesk. This ensures your customer support database is always updated, enabling seamless support and saving time on manual data entry.
Business Owner
Update Freshdesk tickets when HubSpot contact information changes.
When HubSpot detects a contact update, Zapier can automatically update the corresponding ticket in Freshdesk with the new information. This ensures data consistency and reduces miscommunication between systems.
ITSync new Freshdesk tickets to HubSpot.
When a new ticket is created in Freshdesk, Zapier can automatically create a ticket in HubSpot to ensure customer interactions are tracked across both platforms. This keeps marketing aligned with customer service and ensures no issues fall through the cracks.
Marketing & Marketing OpsSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum Category IdRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
