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Zapier makes it easy to integrate Freshdesk with Google Sheets - no code necessary. See how you can get setup in minutes.

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Freshdesk
Freshdesk logo
Freshdesk
1. Choose trigger event
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Google Sheets
Google Sheets logo
Google Sheets
2. Choose action
Freshdesk logo
1. Select the event
Setup
Test
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Freshdesk
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.

Add your action

An action happens after the trigger—such as "Create Spreadsheet Column" in Google Sheets.

You’re connected!

Zapier seamlessly connects Freshdesk and Google Sheets, automating your workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about Freshdesk + Google Sheets integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Google Sheets

How can I integrate Freshdesk with Google Sheets?

You can integrate Freshdesk with Google Sheets by setting up automated workflows using our platform. This involves selecting triggers from Freshdesk, like 'New Ticket' or 'Updated Contact', and then choosing actions in Google Sheets, such as 'Create Spreadsheet Row'.

What triggers are available when integrating Freshdesk with Google Sheets?

When setting up the integration, you can use various triggers in Freshdesk, including 'New Ticket', 'Ticket Updated', and 'New Contact'. Each trigger allows you to perform specific actions in Google Sheets, such as adding a new row or updating existing data.

Can I update an existing Google Sheet with data from Freshdesk?

Yes, you can configure our platform to update an existing Google Sheet by setting up a workflow where a trigger from Freshdesk, such as 'Ticket Updated', leads to an action like 'Update Spreadsheet Row' in your selected sheet.

Is it possible to create a new Google Sheet when a new contact is added in Freshdesk?

Certainly! You can set the trigger as 'New Contact' in Freshdesk and choose the action 'Create Spreadsheet' in Google Sheets. This automation will generate a new sheet for each contact addition.

Do I need to have coding skills to set up the integration between Freshdesk and Google Sheets?

No coding skills are required. Our user-friendly interface allows you to connect triggers from Freshdesk with actions in Google Sheets using simple drop-down menus and options.

How do I manage errors during the integration process?

When errors occur during the setup or execution of your integrations, we provide detailed logs and notifications. You can access these through our platform's dashboard and adjust your workflows accordingly.

Can multiple actions be triggered by a single event in Freshdesk?

Yes, you can configure multiple actions for a single trigger. For example, when a ticket is updated in Freshdesk, you could simultaneously update rows in different sheets or perform other operations across your integrated apps.

Practical ways you can use Freshdesk and Google Sheets

Strategic planning automation

Automatically gather and analyze key performance metrics to assist in monthly or quarterly strategic planning.

Business Owner
Ticket prioritization system

Create an automated system to prioritize customer support tickets based on urgency and importance.

Customer Support Ops
System health monitoring

Automate system health checks and generate alerts for IT teams when potential issues are identified.

IT

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
  • Freshdesk triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • Name
      Required
    • Description
    • Notes
    • Domains
    Action
    Write
    • Ticket No
      Required
    • Notes
      Required
    • Private
      Required
    Action
    Write
    • Forum Category Id
      Required
    • Name
      Required
    • Type
      Required
    • Visibility
      Required
    • Description
    Action
    Write

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate Google Sheets on the Zapier blog

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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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google-sheets logo
About Google Sheets
Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.
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