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Freshdesk + Google Forms

Add notes to Freshdesk tickets for new Google Forms responses

Enhance your customer support efficiency with this streamlined workflow. When you receive new responses in Google Forms, this automation will promptly add notes to an existing ticket in Freshdesk. This seamless integration ensures no feedback is overlooked and helps maintain excellent customer service.

Enhance your customer support efficiency with this streamlined workflow. When you receive new responses in Google Forms, this automation will promptly add notes to an existing ticket in Freshdesk. This seamless integration ensures no feedback is overlooked and helps maintain excellent customer service.

  1. When this happens...
    Google FormsGoogle Forms
    New Form Response

    Triggers when a new form response is received.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Add Notes to a Ticket

    Add Private or Public notes to a Freshdesk Support Ticket.

    ActionWrite
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Supported triggers and actions

    • FormRequired

    Trigger
    Instant
    Try It
    • Stop on errorRequired

    • HTTP MethodRequired

    • URLRequired

    • Query string parameters

    • Additional request headers

    • Body

    Action
    Write
    • FormRequired

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

google-forms logo
google-forms logo

About Google Forms

Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!

Related categories

Triggers & Actions