Connect Freshdesk and Google Forms to unlock the power of automation

You can connect Freshdesk with Google Forms by setting up a trigger in Google Forms that initiates an action in Freshdesk. For example, when a new form response is submitted, you can create a ticket in Freshdesk automatically.

Triggers such as 'New Response' in Google Forms can initiate actions like creating or updating tickets in Freshdesk. This helps streamline your support process.

Yes, responses from different Google Forms can be set up as triggers to perform actions within the same Freshdesk account. Each form response can trigger specific actions, like ticket creation, based on your configuration.

While there are no mandatory fields required for integration, it's important to map fields properly between the two platforms. For instance, ensure the fields needed for ticket creation in Freshdesk are captured accurately from the form submissions.

Yes, you can set up triggers that update an existing ticket instead of creating a new one when a relevant Google Form is submitted. You would need to use form data such as ticket ID for accurate mapping to existing tickets.

Definitely. Once you integrate your forms with Freshdesk, you can set up actions that automatically send notifications or alerts using predefined rules whenever a response is received.

When errors occur during the integration process, check the logs for detailed error messages and ensure that all field mappings are correct between forms and tickets. Reconfirm any conditional rules set up within your workflow to troubleshoot effectively.