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Dovetail + Zendesk

Create notes in Dovetail for new tickets in Zendesk

Streamline your customer support by linking Zendesk and Dovetail. Whenever a new ticket pops up in Zendesk, this integration creates a corresponding note in Dovetail. This workflow ensures all customer issues are tracked properly without switching apps or manually entering data, increasing your team's efficiency in handling customer concerns.

Streamline your customer support by linking Zendesk and Dovetail. Whenever a new ticket pops up in Zendesk, this integration creates a corresponding note in Dovetail. This workflow ensures all customer issues are tracked properly without switching apps or manually entering data, increasing your team's efficiency in handling customer concerns.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerPolling
  2. automatically do this!
    DovetailDovetail
    Add Data to Project

    Adds data to an existing project.

    ActionWrite
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Supported triggers and actions

    • ViewRequired

    Trigger
    Polling
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Who can view suspended tickets

    Trigger
    Polling
    Try It
    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
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dovetail logo

About Dovetail

Dovetail is an AI-first customer insights hub that combines feedback and research to create a single source of truth for customer knowledge.

Related categories

zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories

Triggers & Actions