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Set up your first integration
Quickly connect Dialpad to Freshdesk with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Dialpad with Freshdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Call State Changed" from Dialpad.
Add your action
An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.
You’re connected!
Zapier seamlessly connects Dialpad and Freshdesk, automating your workflow.
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Frequently Asked Questions about Dialpad + Freshdesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Dialpad and Freshdesk
How do I integrate Dialpad with Freshdesk?
You can integrate Dialpad with Freshdesk through our integration platform. By setting up triggers in Dialpad, such as call completed or new voicemail, specific actions can be executed in Freshdesk like creating a new ticket or adding a note to an existing ticket.
What triggers are available when integrating Dialpad with Freshdesk?
When integrating Dialpad with Freshdesk, you can use triggers such as 'New Call', 'Call Ended', 'Voicemail Received', and 'Contact Updated'. These events can prompt actions in Freshdesk like creating a ticket, updating contact information, or sending notifications.
Can I create a ticket in Freshdesk for every missed call in Dialpad?
Yes, you can set up the integration to trigger the creation of a new ticket in Freshdesk whenever there's a missed call in Dialpad. Simply configure the trigger for 'Missed Call' and choose the action to create a ticket.
Is it possible to update existing tickets with call details using this integration?
Certainly, our integration allows you to update existing tickets in Freshdesk by pulling call details from Dialpad. This can be configured by selecting an appropriate trigger like 'Call Ended' and setting the action to update ticket information.
What happens if someone leaves a voicemail on Dialpad? Can this be tracked in Freshdesk?
If someone leaves a voicemail on Dialpad, you can configure our system to automatically create a new ticket or add a note to an existing ticket within Freshdesk. Just set up the 'Voicemail Received' trigger and map it to your desired action in Freshdesk.
Are there any limitations on the types of actions that can be triggered in Freshdesk from Dialpad events?
While most common actions like creating tickets or updating contact information are supported, complex workflows might require additional configurations. Our system is designed to cover standard use cases efficiently.
How often does the synchronization occur between Dialpad and Freshdesk?
The synchronization between Dialpad and Freshdesk typically happens instantly based on real-time triggers set for events like calls ending or voicemails received. However, certain configurations may cause slight delays based on network conditions.
Practical ways you can use Dialpad and Freshdesk
Notify about SMS interactions by creating Freshdesk tickets
Stay on top of key messages in your organization. When a new SMS is created in Dialpad, Zapier creates a ticket in Freshdesk. This ensures important communications are logged and actionable, enhancing customer satisfaction and helping track response times.
Business OwnerCreate a contact for customer tickets from Freshdesk in Dialpad
Efficiently manage customer contacts and streamline communication. When a new ticket is created in Freshdesk, Zapier creates a new contact in Dialpad with the customer's information. This connects help desk and communication tools, improving responsiveness and ensuring all customer touchpoints are properly documented.
Sales OpsSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Call StatesRequired
Try ItTriggerInstant- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant
- SMS directionRequired
Try ItTriggerInstant- Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
ActionWrite - New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant