Connect Dialpad and Freshdesk to unlock the power of automation

You can integrate Dialpad with Freshdesk through our integration platform. By setting up triggers in Dialpad, such as call completed or new voicemail, specific actions can be executed in Freshdesk like creating a new ticket or adding a note to an existing ticket.

When integrating Dialpad with Freshdesk, you can use triggers such as 'New Call', 'Call Ended', 'Voicemail Received', and 'Contact Updated'. These events can prompt actions in Freshdesk like creating a ticket, updating contact information, or sending notifications.

Yes, you can set up the integration to trigger the creation of a new ticket in Freshdesk whenever there's a missed call in Dialpad. Simply configure the trigger for 'Missed Call' and choose the action to create a ticket.

Certainly, our integration allows you to update existing tickets in Freshdesk by pulling call details from Dialpad. This can be configured by selecting an appropriate trigger like 'Call Ended' and setting the action to update ticket information.

If someone leaves a voicemail on Dialpad, you can configure our system to automatically create a new ticket or add a note to an existing ticket within Freshdesk. Just set up the 'Voicemail Received' trigger and map it to your desired action in Freshdesk.

While most common actions like creating tickets or updating contact information are supported, complex workflows might require additional configurations. Our system is designed to cover standard use cases efficiently.

The synchronization between Dialpad and Freshdesk typically happens instantly based on real-time triggers set for events like calls ending or voicemails received. However, certain configurations may cause slight delays based on network conditions.