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Zapier makes it easy to integrate Dialpad with Freshdesk - no code necessary. See how you can get setup in minutes.

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Dialpad
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Dialpad
1. Choose trigger event
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Freshdesk
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Freshdesk
2. Choose action
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1. Select the event
Setup
Test
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Dialpad
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Call State Changed" from Dialpad.

Add your action

An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.

You’re connected!

Zapier seamlessly connects Dialpad and Freshdesk, automating your workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about Dialpad + Freshdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Dialpad and Freshdesk

How do I integrate Dialpad with Freshdesk?

You can integrate Dialpad with Freshdesk through our integration platform. By setting up triggers in Dialpad, such as call completed or new voicemail, specific actions can be executed in Freshdesk like creating a new ticket or adding a note to an existing ticket.

What triggers are available when integrating Dialpad with Freshdesk?

When integrating Dialpad with Freshdesk, you can use triggers such as 'New Call', 'Call Ended', 'Voicemail Received', and 'Contact Updated'. These events can prompt actions in Freshdesk like creating a ticket, updating contact information, or sending notifications.

Can I create a ticket in Freshdesk for every missed call in Dialpad?

Yes, you can set up the integration to trigger the creation of a new ticket in Freshdesk whenever there's a missed call in Dialpad. Simply configure the trigger for 'Missed Call' and choose the action to create a ticket.

Is it possible to update existing tickets with call details using this integration?

Certainly, our integration allows you to update existing tickets in Freshdesk by pulling call details from Dialpad. This can be configured by selecting an appropriate trigger like 'Call Ended' and setting the action to update ticket information.

What happens if someone leaves a voicemail on Dialpad? Can this be tracked in Freshdesk?

If someone leaves a voicemail on Dialpad, you can configure our system to automatically create a new ticket or add a note to an existing ticket within Freshdesk. Just set up the 'Voicemail Received' trigger and map it to your desired action in Freshdesk.

Are there any limitations on the types of actions that can be triggered in Freshdesk from Dialpad events?

While most common actions like creating tickets or updating contact information are supported, complex workflows might require additional configurations. Our system is designed to cover standard use cases efficiently.

How often does the synchronization occur between Dialpad and Freshdesk?

The synchronization between Dialpad and Freshdesk typically happens instantly based on real-time triggers set for events like calls ending or voicemails received. However, certain configurations may cause slight delays based on network conditions.

Practical ways you can use Dialpad and Freshdesk

Notify about SMS interactions by creating Freshdesk tickets

Stay on top of key messages in your organization. When a new SMS is created in Dialpad, Zapier creates a ticket in Freshdesk. This ensures important communications are logged and actionable, enhancing customer satisfaction and helping track response times.

Business Owner
Create a contact for customer tickets from Freshdesk in Dialpad

Efficiently manage customer contacts and streamline communication. When a new ticket is created in Freshdesk, Zapier creates a new contact in Dialpad with the customer's information. This connects help desk and communication tools, improving responsiveness and ensuring all customer touchpoints are properly documented.

Sales Ops

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
    • Call States
      Required
    Trigger
    Instant
    Try It
    • Api_docs_info
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write
  • Freshdesk triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • SMS direction
      Required
    Trigger
    Instant
    Try It
  • Dialpad triggers, actions, and search
    Create and Optionally Assign Contact in Dialpad

    This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.

    Action
    Write

Learn how to automate Freshdesk on the Zapier blog

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About Dialpad
Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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