ClickSend SMS + Zendesk

Create Zendesk tickets from new incoming ClickSend SMS messages

When a new SMS arrives in ClickSend SMS, this workflow creates a support ticket instantly in Zendesk. It's an ideal solution for businesses aiming for swift responses to customer inquiries, funneling all interactions into a unified platform for streamlined problem-solving.

When a new SMS arrives in ClickSend SMS, this workflow creates a support ticket instantly in Zendesk. It's an ideal solution for businesses aiming for swift responses to customer inquiries, funneling all interactions into a unified platform for streamlined problem-solving.

  1. When this happens...
    ClickSend SMSClickSend SMS
    New Incoming SMS

    Triggers when a new incoming sms is received.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Contact ListRequired

    • First Name

    • Last Name

    • Phone Number

    • Email

    • Fax Number

    • Organization Name

    • Custom 1

    • Custom 2

    • Custom 3

    • Custom 4

    • Address Line 1

    • Address Line 2

    • City

    • State

    • Postal Code

    • Country

    Action
    Write
    • Contact ListRequired

    • Contact IDRequired

    Action
    Write
    • ToRequired

    • FromRequired

    • Custom String

    • PDF File UrlRequired

    Action
    Write
    • Campaign NameRequired

    • List NameRequired

    • From

    • Media URLRequired

    • SubjectRequired

    • MessageRequired

    • Schedule

    Action
    Write
clicksend logo
clicksend logo

About ClickSend SMS

ClickSend is a cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide.
Learn more

Related categories

  • Phone & SMS
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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