Chat Data + Gmail

Send emails via Gmail with new live chat escalation requests from Chat Data

Set up this Zap to automatically send an email notification via Gmail to your agents so they can promptly handle new live chat escalation requests when they occur in Chat Data. Alternatively, you can send a follow-up email to the submitted lead to inquire about their experience with live chat escalations. Keep your outreach on target, effortlessly.

When this happens...
Live Chat Escalation
Triggers when a live chat escalation is requested.
TriggerInstant
automatically do this!
Send Email
Triggers when a new email appears in the specified mailbox.
ActionWrite

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Start free with email

Start free with Google

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Supported triggers and actions

- Chatbot IDRequired
Trigger
Instant
Try It
- Chatbot IDRequired
Trigger
Instant
Try It
- Chatbot IDRequired
- MessageRequired
- Conversation ID
- Base Model
- Base prompt
Action
Write
- The ID of the chatbotRequired
- Start date
- End date
- Source
- Limit
- Start
Action
Search
- Label or mailbox
- Search keywords
Trigger
Polling
Try It

- Label or mailboxRequired
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It

New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- Label
- MessageRequired
Action
Write
- Email message to be DeletedRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- ThreadRequired
- Label(s) to removeRequired
Action
Write
- Search StringRequired
Action
Search

- Chatbot IDRequired
Trigger
Instant
Try It
- Chatbot NameRequired
- Source Text
- The model of the chatbotRequired
- The custom backend endpoint
- The bearer token to authorize the customBackend
- URLs to scrape
Action
Write
- The ID of the chatbotRequired
- Base promptRequired
Action
Write
- The ID of the chatbotRequired
- Start date
- End date
- Source
- Limit
- Start
Action
Search
New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Search keywordsRequired
Trigger
Polling
Try It
- Label/Mailbox
Trigger
Polling
Try It
- MessageRequired
Action
Write
- Recipient Instructions
- To
- Cc
- Bcc
- SubjectRequired
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of labelRequired
Action
Write
- MessageRequired
- Label(s) to removeRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Subject
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write

About Chat Data

Chat Data let you create AI chatbot with live chat escalation based on either your own knowledge base, backend endpoint or curated medical chat data sets.

Related categories

AI Tools

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn more