Connect Azure DevOps and Zendesk to unlock the power of automation
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Set up your first integration
Quickly connect Azure DevOps to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Azure DevOps with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Completed Build" from Azure DevOps.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Azure DevOps and Zendesk, automating your workflow.
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Frequently Asked Questions about Azure DevOps + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and Zendesk
What are the necessary permissions required to integrate Azure DevOps with Zendesk?
To integrate Azure DevOps with Zendesk, ensure you have admin access in both platforms. Admin rights in Azure DevOps allow you to set up service hooks for triggers like work item creation or updates, while Zendesk admin access is needed to manage API token generation and configure webhook settings.
How can I trigger an action in Zendesk based on changes in Azure DevOps?
Actions in Zendesk can be triggered by setting up service hooks in Azure DevOps. For example, when a work item is updated in Azure DevOps, you can configure a trigger to notify Zendesk via a webhook. This could update a ticket or add a comment automatically.
Can I create a ticket in Zendesk when a new bug is logged in Azure DevOps?
Yes, you can create a ticket automatically in Zendesk by using triggers from Azure DevOps. Set up a service hook for 'work item created' with conditions specific to bugs, and connect it via webhook to your Zendesk instance.
What should I do if the data synchronization between Azure DevOps and Zendesk fails?
Ensure that both systems have active APIs and no network issues are preventing communication. If synchronization fails, check the logs for detailed error messages which could indicate authentication failures or misconfigured triggers/actions.
Is it possible to update specific fields of an existing work item using data from Zendesk tickets?
Yes, we can update fields of existing work items by configuring actions within our integration platform. Using triggers from ticket updates in Zendesk, specific fields like status or priority can be mapped and updated on corresponding work items in Azure DevOps.
How do I manage duplicate notifications when integrating across platforms?
To manage duplicate notifications when integrating Azure DevOps with Zendesk, refine triggers by setting precise conditions and utilize deduplication features where available within our integration tools. This ensures only the necessary actions generate notifications.
Are there any limitations on the number of tickets that can be synced between Azure DevOps and Zendesk?
Typically, there aren't limitations set by the integration tool itself; however, performance might vary depending on API rate limits imposed by both platforms. Monitoring your API usage will help ensure smooth data synchronization without hitting any limits.
Practical ways you can use Azure DevOps and Zendesk
Monthly financial summary reports
Develop a workflow to automatically generate and email comprehensive financial summary reports at the end of each month to keep track of business performance.
Business OwnerAutomated ticket prioritization
Implement a system to automatically categorize and prioritize incoming support tickets based on keywords and customer history to ensure faster issue resolution.
Customer Support Ops
Proactive server monitoring
Set up systems that regularly monitor server performance and automate notifications and minor fixes to prevent downtime before it impacts users.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Build DefinitionRequired
- Build Status
- ProjectRequired
Try ItTriggerInstant- ProjectRequired
- RepositoryRequired
- Branch
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
Try ItTriggerInstant- ProjectRequired
- Build DefinitionRequired
ActionWrite
- ProjectRequired
- PathRequired
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
- Contains StringRequired
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
- Changed Field
Try ItTriggerInstant- ProjectRequired
- TypeRequired
- TitleRequired
- Area Path
- Iteration
- Assigned To
- Description
ActionWrite
