Azure DevOps + SysAid
Create Azure DevOps work items for new SysAid service records
Keeping track of your requests from your DevOps team to help you close your tickets can be challenging. This integration simplifies the process by automatically creating work items in Azure DevOps whenever a new service record appears in SysAid.
Keeping track of your requests from your DevOps team to help you close your tickets can be challenging. This integration simplifies the process by automatically creating work items in Azure DevOps whenever a new service record appears in SysAid.
- When this happens...New Service Record
Triggers when a new service record is created in SysAid.
- automatically do this!Create Work Item
Create a new work item.
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User Defined NameRequired
Service Record Type
Title
Description
Category
Status
Request user
Assigned to
Admin group
Company
Email Account
Impact
Location
Main CI
Priority
Responsible Admin
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Sub Type
Urgency
Weight
Try ItUser Defined NameRequired
Service Record TypeRequired
Request user
TitleRequired
DescriptionRequired
Admin group
Assigned to
Classification
Closure Information
Followup Actual Date
Followup Planned Date
Followup Text
Followup User
Impact
Location
Main CI
Priority
Resolution
Responsible Admin
Solution
SR Custom Date 1
SR Custom Date 2
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Success Rating
Urgency
Weight
Workaround
Build DefinitionRequired
Build Status
ProjectRequired
Try ItProjectRequired
Repository
Branch
Try It
User Defined NameRequired
Service Record Type
Title
Description
Category
Status
Request user
Assigned to
Admin group
Company
Email Account
Impact
Location
Main CI
Priority
Responsible Admin
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Sub Type
Urgency
Weight
Try ItUser Defined NameRequired
# (SR ID)Required
Urgency
Priority
Impact
Title
Description
Admin group
Assigned to
Classification
Closure Information
Followup Actual Date
Followup Planned Date
Followup Text
Followup User
Location
Main CI
Resolution
Responsible Admin
Solution
SR Custom Date 1
SR Custom Date 2
SR Custom Int 1
SR Custom Int 2
SR Custom List 1
SR Custom List 2
SR Custom Text 1
SR Custom Text 2
Success Rating
Weight
Workaround
ProjectRequired
PathRequired
Try ItProjectRequired
Area Path
Work Item Type
Contains StringRequired
Try It
