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How Zapier works

Zapier makes it easy to integrate Azure DevOps with SysAid - no code necessary. See how you can get setup in minutes.

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Help
Azure DevOps logo
Azure DevOps
Azure DevOps logo
Azure DevOps
1. Choose trigger event
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SysAid
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SysAid
2. Choose action
Azure DevOps logo
1. Select the event
Setup
Test
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Azure DevOps
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Completed Build" from Azure DevOps.

Add your action

An action happens after the trigger—such as "Create Service Record" in SysAid.

You’re connected!

Zapier seamlessly connects Azure DevOps and SysAid, automating your workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Azure DevOps to SysAid integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Azure DevOps + SysAid integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and SysAid

How does the Azure DevOps and SysAid integration work?

The integration between Azure DevOps and SysAid involves setting up specific triggers and actions. For instance, when a new work item is created in Azure DevOps, it can trigger an action in SysAid to open a new incident. We facilitate seamless communication between the two platforms to automate these processes.

What are some example triggers in Azure DevOps for the integration?

Example triggers include the creation of a new work item, updates to existing items, or changes in the status of items in Azure DevOps. These triggers can initiate corresponding actions in SysAid, such as opening or updating an incident.

What actions can be automated in SysAid through this integration?

In SysAid, this integration allows you to automate actions such as creating incidents, updating existing incidents with new information from Azure DevOps, or even closing incidents based on certain criteria being met in DevOps.

Is it necessary to have coding skills for setting up this integration?

No coding skills are needed to set up the integration between Azure DevOps and SysAid. Our platform enables you to configure triggers and actions through an intuitive interface that guides you through the process.

Can I customize which data fields are transferred between Azure DevOps and SysAid?

Yes, we provide customization options that allow you to specify which data fields are transferred during interactions between Azure DevOps and SysAid. This ensures that only relevant information is shared as per your requirements.

How do I handle authentication for connecting these two platforms?

Authentication is handled using OAuth tokens for secure access between Azure DevOps and SysAid. This ensures that interactions between the platforms are safe and adhere to security best practices without requiring constant re-authentication.

Are there any limitations on the number of integrations I can set up between these services?

There are no hard limitations imposed on the number of integrations you can establish. However, it's vital to consider performance implications depending on how numerous or complex your integrations become.

Connect Azure DevOps and SysAid to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
    • Build Definition
      Required
    • Build Status
    • Project
      Required
    Trigger
    Instant
    Try It
    • Project
      Required
    • Repository
      Required
    • Branch
    Trigger
    Instant
    Try It
    • Project
      Required
    • Area Path
    • Work Item Type
    Trigger
    Instant
    Try It
    • Project
      Required
    • Build Definition
      Required
    Action
    Write
    • Project
      Required
    • Path
      Required
    Trigger
    Instant
    Try It
    • Project
      Required
    • Area Path
    • Work Item Type
    • Contains String
      Required
    Trigger
    Instant
    Try It
    • Project
      Required
    • Area Path
    • Work Item Type
    • Changed Field
    Trigger
    Instant
    Try It
    • Project
      Required
    • Type
      Required
    • Title
      Required
    • Area Path
    • Iteration
    • Assigned To
    • Description
    Action
    Write
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About Azure DevOps
Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.
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About SysAid
SysAid is a service automation company delivering software for organizations that want to get more done.
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