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Quickly connect Asana to Freshdesk with a Zapier template.

Our most popular template

Create tasks in Asana for new Freshdesk tickets
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Freshdesk + Asana
Create Asana task for updated Freshdesk tickets
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Freshdesk + Asana
Create Freshdesk tickets for new Asana tasks in projects
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Asana + Freshdesk
Update tickets in Freshdesk with notes whenever tasks in Asana are updated
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Asana + Freshdesk
Create tasks in Asana for every new ticket in Freshdesk
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Freshdesk + Asana
Create tasks in Asana for new tickets in Freshdesk
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Freshdesk + Asana

Create tasks in Asana for new Freshdesk tickets

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Freshdesk + Asana

Create Asana task for updated Freshdesk tickets

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Freshdesk + Asana

Create Freshdesk tickets for new Asana tasks in projects

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Asana + Freshdesk

Update tickets in Freshdesk with notes whenever tasks in Asana are updated

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Asana + Freshdesk

Create tasks in Asana for every new ticket in Freshdesk

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Freshdesk + Asana

Create tasks in Asana for new tickets in Freshdesk

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Freshdesk + Asana

Update Freshdesk tickets and create corresponding tasks in Asana
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Freshdesk + Asana
Create Freshdesk tickets when new tags are added to Asana tasks
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Asana + Freshdesk

How Zapier works

Zapier makes it easy to integrate Asana with Freshdesk - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Completed Task" from Asana.

Add your action

An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.

You’re connected!

Zapier seamlessly connects Asana and Freshdesk, automating your workflow.

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about Asana + Freshdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Asana and Freshdesk

How do I integrate Asana with Freshdesk?

You can integrate Asana with Freshdesk through our platform. Set up triggers in Freshdesk for new tickets or updated tickets, and use those to create tasks or update tasks in Asana automatically.

What triggers are available for the Asana and Freshdesk integration?

We support triggers like 'New Ticket' and 'Ticket Updated' in Freshdesk, which can initiate actions such as creating, updating, or finding tasks in Asana.

Can I create Asana tasks from Freshdesk tickets?

Yes, by setting a 'New Ticket' trigger in Freshdesk, our integration lets you automatically create a new task in Asana with details from the ticket.

Is there a way to update an existing task in Asana when a ticket is updated in Freshdesk?

Absolutely. Use the 'Ticket Updated' trigger from Freshdesk to set an action that updates an existing task in Asana with new information.

Does the integration support adding comments to Asana tasks when a ticket is modified in Freshdesk?

Yes, when a ticket is updated or a note is added in Freshdesk, you can automatically append this information as comments on the associated task in Asana.

Can tickets be closed automatically when an associated task is completed in Asana?

We offer automation to close tickets automatically based on completing status changes of associated tasks within Asana using our platform.

How often does data sync between Asana and Freshdesk after setting up the integration?

Data sync between Asana and FreshDesk occurs in real-time as actions triggered by specified conditions such as new or updated tickets.

Practical ways you can use Asana and Freshdesk

Streamlining client onboarding

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Automated campaign monitoring

Set up automation to track the performance of marketing campaigns and generate regular reports with insights on key metrics.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

- Workspace
- Project
  Required
Trigger
Polling
Try It
- Workspace
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Task
- Workspace
Trigger
Polling
Try It
- Workspace
- Project
  Required
Trigger
Instant
Try It
- Workspace
- Project
  Required
Trigger
Instant
Try It
- Workspace
- Project
  Required
Trigger
Instant
Try It
- Workspace
- Project
  Required
- Fields
- Disclaimer
Trigger
Instant
Try It
New Workspace/Organization
Triggered when you add a new workspace/organization.
Trigger
Polling
Try It
- Project
  Required
- Task
- File
  Required
Action
Write
- Workspace
- Project Template
  Required
- Name
  Required
- Privacy Setting
Action
Write
- Task ID
  Required
- Workspace
- Name
  Required
- Notes
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Write
- Copy
- Workspace
- Project
  Required
- Task Template
  Required
- Name
  Required
Action
Write
- Workspace
- Project
  Required
- Task
- Text
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Workspace
- Name
  Required
Action
Search
- Workspace
- Project
  Required
- Name
  Required
Action
Search
- Premium_user_help_text
- Workspace
- Project
  Required
- Text
  Required
- Is Subtask?
- Mark Task as complete?
- Sort_by
- Sort Ascending?
- Has Attachment?
- Is Blocking?
- Is Blocked?
- Resource_subtype
- Custom_fields_help_text
Action
Search
- Workspace
- Name
  Required
- Team
- Notes
Action
Search or write
- Task ID
  Required
- Workspace
- Name
  Required
- Notes
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Search or write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Task ID
  Required
Action
Search

- Workspace
- Project
  Required
Trigger
Instant
Try It
- Workspace
Trigger
Instant
Try It
- Workspace
- Project
  Required
Trigger
Instant
Try It
New Tag Created
Triggered when you create a new tag.
Trigger
Polling
Try It
- Workspace
- Project
  Required
- Section
  Required
Trigger
Instant
Try It
- Workspace
Trigger
Polling
Try It
- Workspace
Trigger
Polling
Try It
- Task ID
  Required
- Workspace
- Project
  Required
- Section
  Required
- Position in Section
- Before/After Task ID
Action
Write
- Helptext
- Workspace
- Project
  Required
- Tag
- Name
  Required
- Fields
Action
Write
- Workspace
- Project
  Required
- Name
  Required
- Section to Insert After
- Section to Insert Before
Action
Write
- Workspace
- Name
  Required
- Notes
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Write
- Workspace
- Team
- Name
  Required
- Notes
Action
Write
- Task ID
  Required
- Mark Task as complete?
- Mark Task as liked?
- Name
  Required
- Assignee
- Followers
- Tags
- Notes
- Is the description rich text?
- Custom_field_info
- Workspace
Action
Write
- Workspace
- Project
  Required
- Completed Since (Includes Incomplete Tasks if Set)
- Limit
Action
Search
- Workspace
- Project
  Required
- Name
  Required
Action
Search
- Task ID
  Required
Action
Search
- Email Address or ID
  Required
Action
Search
- Workspace
- Project
  Required
- Name
  Required
- Notes
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom_field_info
Action
Search or write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Task ID
  Required
- Name
  Required
- Requester ID
- Email Address or ID
  Required
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email Address or ID
  Required
Action
Search

Learn how to automate Asana on the Zapier blog

Learn how to automate Freshdesk on the Zapier blog

About Asana

Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.

Learn moreLearn moreHelpHelp

Related categories

Project Management

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Google Tasks

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

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Connect Asana to Freshdesk on the world's largest no-code automation platform

Explore Asana + Freshdesk Integrations

harvest

Connect Asana and Freshdesk to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Create tasks in Asana for new Freshdesk tickets

Create Asana task for updated Freshdesk tickets

Create Freshdesk tickets for new Asana tasks in projects

Update tickets in Freshdesk with notes whenever tasks in Asana are updated

Create tasks in Asana for every new ticket in Freshdesk

Create tasks in Asana for new tickets in Freshdesk

Create tasks in Asana for new Freshdesk tickets

Create Asana task for updated Freshdesk tickets

Create Freshdesk tickets for new Asana tasks in projects

Update tickets in Freshdesk with notes whenever tasks in Asana are updated

Create tasks in Asana for every new ticket in Freshdesk

Create tasks in Asana for new tickets in Freshdesk

Update Freshdesk tickets and create corresponding tasks in Asana

Create Freshdesk tickets when new tags are added to Asana tasks

How Zapier works

Choose a trigger

Add your action

You’re connected!

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about Asana + Freshdesk integrations

Practical ways you can use Asana and Freshdesk

Streamlining client onboarding

Automating software installation

Automated campaign monitoring

Supported triggers and actions

Learn how to automate Asana on the Zapier blog

Asana automation: 7 ways to automate your workflows

How to create recurring tasks in Asana

How to turn Google Forms entries into tasks and projects

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Connect Asana to Freshdesk on the world's largest no-code automation platform

Explore Asana + Freshdesk Integrations

Explore Asana + Freshdesk Integrations