Acquire + Slack

Send Slack messages when Acquire chat end

You use Acquire because it's way faster than email and more efficient than the phone - but integrating Acquire with Slack would really take your customer support to the next level. This Zapier integration will send a message to Slack whenever a chat is ended in Acquire. That way, you can notify your team of end chat, or get a private message for chats that need a personal reply.

When this happens...
Close Case
Triggers when a case closed.
TriggerInstant
automatically do this!
Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

Close Case
Triggers when a case closed.
Trigger
Instant
Try It
Feedback Rating
Triggers when a new Chat feedback is available.
Trigger
Instant
Try It
New Company
Triggers when a new company is created.
Trigger
Polling
Try It
Create Case
Create Case in Acquire.
Action
Write
Create Contact
Create Contact in Acquire.
Action
Write

Update Company
Update an existing Company Fields.
Action
Write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It

- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
- User Name
- Shared
Trigger
Instant
Try It
- Search QueryRequired
- Optimized data
Trigger
Polling
Try It
- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- TextRequired
- Remind when?Required
- Remind who?
Action
Write
- ChannelRequired
- Add Zapier app to channel automatically?
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap Id
Action
Write
- Channel NameRequired
Action
Write
- Status Copy
- Approval request messageRequired
- Send message asRequired
- Approval typeRequired
- Zap Id
- Include a link to this Zap?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Conversation IDRequired
Action
Search
- Conversation IDRequired
- Message ID (ts)Required
Action
Search
- EmailRequired
- Return Raw Results?
Action
Search
- Full NameRequired
- Return Raw Results?
Action
Search

Contact Update
Trigger when a contact fields is updated.
Trigger
Instant
Try It
New Case
Triggers when a new case is available.
Trigger
Instant
Try It
New Contact
Triggers when a new contact is created.
Trigger
Polling
Try It
Create Company
Create Company in Acquire.
Action
Write
Update Case
Update an existing Case Fields.
Action
Write
Update Contact
Update an existing Contact Fields.
Action
Write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
Try It
- Include Alias
Trigger
Instant
Try It
- Username
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
Try It
- Conversation
- Reaction
- Member
- Message author
Trigger
Instant
Try It
- Zap Identifier
- Access type
Trigger
Instant
Try It
New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- ChannelRequired
- UsersRequired
Action
Write
- Send Multi Message
- Message TextRequired
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- ChannelRequired
- Add Zapier app to channel automatically?
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- ChannelRequired
- TopicRequired
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Conversation IDRequired
- Message ID (ts)Required
Action
Search
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search

About Acquire

Acquire is a customer communication platform. We help users bridge gaps between customers and sales and support teams to empower all involved.

Related categories

Communication

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more

Related categories

Team Chat

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Send Slack direct messages for new closed Acquire cases

Send Slack messages for new Acquire cases

Acquire + Slack

Send Slack messages when Acquire chat end

Close Case

Feedback Rating

New Company

Create Case

Create Contact

Update Company

New Public Message Posted Anywhere

New Message Posted to Channel

New File

New Message From Query

New Message Posted to Private Channel

New Saved Message

Add Reminder

Send Channel Message

Create Channel

Request Approval

Update Profile

API Request (Beta)

Remove User from Channel

Create Private Channel

Edit Message

Get Conversation

Get Message Permalink

Find User by Email

Find User by Name

Contact Update

New Case

New Contact

Create Company

Update Case

Update Contact

New Channel

New Team Custom Emoji

New Mention

New Reaction Added

New Pushed Message

New User

Invite User to Channel

Send Direct Message

Send Private Channel Message

Set Channel Topic

Set Status

Delete Message

Retrieve Thread Messages

Find Public Channel

Get Message by Timestamp

Get Message

Find Message

Find User by ID

Find User by Username

About Acquire

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About Slack

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