Google Business Review Responder

Respond to customer feedback quickly and consistently with this automated template. By generating personalized replies, sharing positive reviews on social media, and escalating negative feedback for team review, it saves time and maintains a professional brand presence.

When a new review appears on Google My Business, the agent:

1. Checks the star rating of the review.

2. If the rating is 4 or 5 stars, it: a) Generates a celebratory message for your team

3. If the rating is 1–3 stars or no text is provided, it: a) Retrieves the company’s policy from a training manual to draft a compliant response. b) Posts the draft reply to Google My Business. c) Sends the review details and proposed response to a Slack channel for additional context and approval.