WorkWave Route Manager + Zendesk

Create Zendesk tickets for new not completed orders in WorkWave Route Manager

Stay up to date as your drivers do not complete their deliveries. With this integration, the order information flows back into Zendesk automatically once your drivers mark the order as not completed in WorkWave Route Manager.

When this happens...
Order Not Completed
Triggers when an order is marked as not completed.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- TerritoryRequired
Trigger
Instant
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- TerritoryRequired
Trigger
Instant
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- TerritoryRequired
Trigger
Instant
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- TerritoryRequired
- Integration ID
- TypeRequired
- Eligibility Date
- Name
- Service time
- Service time (default)
- AddressRequired
- Latitude
- Longitude
- Time window
- Phone number
- Email
- Notes
Action
Write
- TagsRequired
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

- TerritoryRequired
Trigger
Instant
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- TerritoryRequired
Trigger
Instant
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- TerritoryRequired
- Integration ID
- Eligibility Date
- Name
- Pickup service Time
- Pickup service Time (Default)
- Pickup addressRequired
- Pickup latitude
- Pickup longitude
- Pickup time Window
- Pickup phone Number
- Pickup email
- Pickup notes
- Dropoff service Time
- Dropoff service Time (Default)
- Dropoff addressRequired
- Dropoff latitude
- Dropoff longitude
- Dropoff time Window
- Dropoff phone Number
- Dropoff email
- Dropoff notes
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

About WorkWave Route Manager

WorkWave Route Manager is a last mile, fleet management software that enables you to make successful, on time deliveries and offer a great experience to your customers.

Related categories

Commerce

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

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WorkWave Route Manager + Zendesk

Create Zendesk tickets for new not completed orders in WorkWave Route Manager

Order Completed

Order Dispatch - Updated

Order Revoked

Create an Order

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find a Group

Find an Organization

Find or Create Organization

Order Detail - Updated

Order Not Completed

Create Pickup and Dropoff Orders

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Tickets

Find Latest Comment

Find a User

Find or Create User

About WorkWave Route Manager

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About Zendesk

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