Twilio + Zendesk
Create Zendesk tickets from new Twilio sms messages
Easily manage the influx of client communication with this efficient workflow. When new SMS messages arrive in your Twilio account, it will create a corresponding ticket in Zendesk, ensuring all customer queries are logged and ready for your team's attention. This automation simplifies your customer support process, allowing you to enhance your service without having to bounce between applications.
Easily manage the influx of client communication with this efficient workflow. When new SMS messages arrive in your Twilio account, it will create a corresponding ticket in Zendesk, ensuring all customer queries are logged and ready for your team's attention. This automation simplifies your customer support process, allowing you to enhance your service without having to bounce between applications.
- When this happens...New SMS
Triggers when an SMS is sent to your Twilio number.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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New Phone Number
Triggers when you add a new phone number.
Try ItNew Recording
Triggers when a new recording is available on your account.
Try ItNew Transcription
Triggers when a new transcription is available on your account.
Try ItFrom NumberRequired
To NumberRequired
MessageRequired
Voice
Language
Send Digits
