Twilio + Zendesk
Create tickets in Zendesk for each new sms in Twilio
Stay on top of your customer support tasks with this seamless automation between Twilio and Zendesk. Whenever a new SMS message hits your Twilio account, this innovative workflow will instantly create a ticket in your Zendesk account. This removes the hassle of manual entries and ensures all customer queries are promptly addressed, improving your customer service standards.
Stay on top of your customer support tasks with this seamless automation between Twilio and Zendesk. Whenever a new SMS message hits your Twilio account, this innovative workflow will instantly create a ticket in your Zendesk account. This removes the hassle of manual entries and ensures all customer queries are promptly addressed, improving your customer service standards.
- When this happens...New SMS
Triggers when an SMS is sent to your Twilio number.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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New Phone Number
Triggers when you add a new phone number.
Try ItNew Recording
Triggers when a new recording is available on your account.
Try ItNew Transcription
Triggers when a new transcription is available on your account.
Try ItFrom NumberRequired
To NumberRequired
MessageRequired
Voice
Language
Send Digits
