Skip to content
  • Twilio logoTwilio logo
  • Zendesk logoZendesk logo

Twilio + Zendesk

Create Zendesk ticket comments for new Twilio calls

Effortlessly keep track of customer calls by connecting Twilio and Zendesk with this automation. When a new call is recorded in the Twilio app, a comment will be added to the corresponding ticket in Zendesk, ensuring all call details are easily accessible for reference and follow-up. Stay organized and efficient by allowing this workflow to manage your customer call information for you.

Effortlessly keep track of customer calls by connecting Twilio and Zendesk with this automation. When a new call is recorded in the Twilio app, a comment will be added to the corresponding ticket in Zendesk, ensuring all call details are easily accessible for reference and follow-up. Stay organized and efficient by allowing this workflow to manage your customer call information for you.

  1. When this happens...
    TwilioTwilio
    New Call

    Triggers when a call is finished on your Twilio number.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

  • Twilio triggers, actions, and search

    New Recording

    Triggers when a new recording is available on your account.

    Trigger
    Polling
    Try It
  • Twilio triggers, actions, and search

    New Transcription

    Triggers when a new transcription is available on your account.

    Trigger
    Polling
    Try It
    • From NumberRequired

    • To NumberRequired

    • MessageRequired

    • Voice

    • Language

    • Send Digits

    Action
    Write
    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
    • To NumberRequired

    Trigger
    Polling
    Try It
    • Help Text

    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    Action
    Write
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

Related categories

zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories