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Twilio + Zendesk

Create Zendesk ticket comments from new Twilio calls

Effortlessly connect your Twilio calls with your Zendesk support tickets using this handy workflow. Whenever a new call comes in on Twilio, a comment will be added to a Zendesk ticket, ensuring your support team stays notified and engaged in solving customer issues. Enhance your customer service experience with seamless communication and speedy response times.

Effortlessly connect your Twilio calls with your Zendesk support tickets using this handy workflow. Whenever a new call comes in on Twilio, a comment will be added to a Zendesk ticket, ensuring your support team stays notified and engaged in solving customer issues. Enhance your customer service experience with seamless communication and speedy response times.

  1. When this happens...
    TwilioTwilio
    New Call

    Triggers when a call is finished on your Twilio number.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
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Supported triggers and actions

  • Twilio triggers, actions, and search

    New Recording

    Triggers when a new recording is available on your account.

    Trigger
    Polling
    Try It
  • Twilio triggers, actions, and search

    New Transcription

    Triggers when a new transcription is available on your account.

    Trigger
    Polling
    Try It
    • From NumberRequired

    • To NumberRequired

    • MessageRequired

    • Voice

    • Language

    • Send Digits

    Action
    Write
    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
    • To NumberRequired

    Trigger
    Polling
    Try It
    • Help Text

    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    Action
    Write
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About Twilio

An easy tool for developers to send and receive SMS and voice calls.

Related categories

zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories

Triggers & Actions