Twilio + Zendesk
Create Zendesk tickets for new Twilio sms messages
Instantly create support tickets in Zendesk whenever you receive a new SMS in Twilio with this seamless workflow. As soon as a message comes in, a Zendesk ticket will be generated, allowing your support team to respond efficiently and provide top-notch service to your customers. Say goodbye to manual ticket creation and enjoy a streamlined customer support process with this automation.
Instantly create support tickets in Zendesk whenever you receive a new SMS in Twilio with this seamless workflow. As soon as a message comes in, a Zendesk ticket will be generated, allowing your support team to respond efficiently and provide top-notch service to your customers. Say goodbye to manual ticket creation and enjoy a streamlined customer support process with this automation.
- When this happens...New SMS
Triggers when an SMS is sent to your Twilio number.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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New Phone Number
Triggers when you add a new phone number.
Try ItNew Recording
Triggers when a new recording is available on your account.
Try ItNew Transcription
Triggers when a new transcription is available on your account.
Try ItFrom NumberRequired
To NumberRequired
MessageRequired
Voice
Language
Send Digits
