Connect Zendesk and Trustpilot to unlock the power of automation

To connect Zendesk with Trustpilot, you'll need to set up specific triggers and actions using our integration tools. Start by selecting Zendesk as your trigger application and choose an event such as "New Ticket" or "Ticket Updated." Then, select Trustpilot as the action app and decide on actions like "Create Review Request." Follow the setup instructions to authenticate both accounts and map the fields properly.

In Zendesk, common triggers for initiating actions in Trustpilot include events like "New Ticket," "Ticket Updated," or "Ticket Closed." These triggers allow you to automate processes such as sending a review request or updating customer interactions on Trustpilot based on ticket activity.

Yes, you can automate sending review requests on Trustpilot when a ticket is closed in Zendesk. You'll need to set up a trigger in Zendesk for "Ticket Closed" and pair it with an action in Trustpilot, like "Send Review Request." This ensures that customers receive timely feedback requests without manual intervention.

While this integration generally focuses on creating new entries, you can update existing records manually or with advanced customization options outside standard triggers and actions. Typically, once a review is generated via an action from a triggered event in Zendesk, manual updates are necessary if details change.

Authentication involves securely connecting your accounts. You will be prompted within our platform to log into both your Zendesk and Trustpilot accounts. This step is essential for establishing permissions so that data flows accurately based on the configured triggers and actions.

We prioritize security by ensuring all data transfers between Zendesk and Trustpilot are encrypted. Additionally, user authentication steps prevent unauthorized access. Configure permissions wisely within both platforms to limit data exposure according to your organizational policies.

There might be limitations based on how each platform manages its data and allowed API calls per hour/day. It's important to consider these limits when setting up triggers (like bulk closure of tickets) leading to actions in Trustpilot (such as mass review requests) so performance remains optimized without reaching quota restrictions.