Connect SurveyMonkey and Zendesk to unlock the power of automation
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Set up your first integration
Quickly connect SurveyMonkey to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate SurveyMonkey with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Response Notification" from SurveyMonkey.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects SurveyMonkey and Zendesk, automating your workflow.
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Practical ways you can use SurveyMonkey and Zendesk
Send surveys after ticket closures
Following a resolved ticket in Zendesk, Zapier can prompt SurveyMonkey to send out a customer satisfaction survey. This automation allows business owners to keep a pulse on customer satisfaction levels without manual follow-ups.
Business OwnerConvert survey responses into Zendesk tickets
When new survey responses are submitted in SurveyMonkey, Zapier can create related tickets in Zendesk. This streamlines the process of transforming survey feedback into actionable customer support tasks, allowing teams to efficiently resolve issues or respond to inquiries.
Customer Support Ops
Create Zendesk tickets from survey responses
When SurveyMonkey collects feedback responses, Zapier can automatically turn them into support tickets in Zendesk. This is particularly useful for IT teams managing feedback for internal tools or processes, avoiding manual input and keeping responses organized.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- SurveyRequired
- Collector
Try ItTriggerInstant- First NameRequired
- Last NameRequired
- EmailRequired
- Contact List
ActionWrite- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- Search ByRequired
- ValueRequired
ActionSearch
- SurveyRequired
- Collector
Try ItTriggerInstant- SurveyRequired
- Collector
- Contact Email(s)Required
- Message Subject
- Message Body
- Hide "Powered by SurveyMonkey"
ActionWrite- SurveyRequired
- Collector
ActionSearch- SurveyRequired
ActionSearch
