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Set up your first integration
Quickly connect Stripe to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Stripe with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Canceled Subscription" from Stripe.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Stripe and Zendesk, automating your workflow.
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Frequently Asked Questions about Stripe + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Stripe and Zendesk
How do I set up a Stripe and Zendesk integration?
To set up the Stripe and Zendesk integration, you can use our automation tool to create a workflow that triggers actions in Zendesk when an event occurs in Stripe. This involves connecting your accounts and configuring the specific triggers such as 'New Payment' or 'Payment Successful' in Stripe and defining corresponding actions in Zendesk like creating a ticket or updating user information.
Can I automate ticket creation in Zendesk for new Stripe payments?
Yes, you can automate the creation of tickets in Zendesk when there is a new payment in Stripe. By setting up the 'New Payment' trigger from Stripe, you can have it automatically create a new ticket in your Zendesk account, which helps streamline customer support processes.
What types of triggers are available for Stripe events?
We offer multiple triggers for various events related to payments and customers. For instance, you can set up triggers for events like 'New Customer', 'New Charge', 'Payment Failed', or any payment event updates happening within your Stripe account.
Is it possible to send automatic notifications on Zendesk when a payment fails on Stripe?
Certainly! You can configure the integration to trigger an action within Zendesk whenever a payment fails on Stripe. By selecting the 'Payment Failed' trigger, you can determine how we notify your support team or even directly inform your customers through predefined messages.
How do I update customer information in Zendesk when details change on Stripe?
With our integration setup, you can utilize the 'Customer Updated' trigger from Stripe which will automatically update corresponding customer records in Zendesk. This ensures that all customer information remains consistent across both platforms without needing manual intervention.
Can I track refunds from Stripe within my Zendesk support dashboard?
Yes, by using the integration's capabilities, you can track refund events from your Stripe account directly within Zendesk. Set up a 'Refunded Charge' trigger so every time there's a refund processed in Stripe, it reflects as an update or creates an informational ticket within your support dashboard.
What are common actions I can take in Zendesk based on triggers from Stripe?
'Create Ticket', 'Update User', and sending notifications are common actions taken within Zendesk based on various triggers from events on your connected Stripe account. These actions help maintain seamless operations between billing activities and customer service tasks.
Practical ways you can use Stripe and Zendesk
Create Zendesk tickets for Stripe payment failures
If a customer payment fails in Stripe, Zapier can automatically create a ticket in Zendesk. This ensures immediate follow-up to resolve potential billing issues, reducing failed payment rates and improving customer satisfaction.
Business OwnerAdd Zendesk tickets when Stripe subscriptions are canceled
Zapier can create a Zendesk ticket automatically when customers cancel a subscription in Stripe. This lets customer support quickly follow up for feedback, potentially retaining customers or learning insights for improvement.
Customer Support Ops
Create Stripe customers for new Zendesk users
When a new user is created in Zendesk, Zapier can automatically create a corresponding customer in Stripe, ensuring both systems stay updated and improve data consistency across platforms.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Canceled Subscription
Triggers when a subscription is canceled (by a subscriber or due to end of billing period).
Try ItTriggerInstant - Failed Payment
Triggers when a payment attempt fails.
Try ItTriggerInstant - Ignore payments intentsRequired
Try ItTriggerInstant- New Dispute
Triggers when a customer disputes a charge.
Try ItTriggerInstant
- Checkout Session Completed
Triggers when a checkout session is completed.
Try ItTriggerInstant - Invoice Payment Failed
Triggers when an invoice payment fails.
Try ItTriggerInstant - New Customer
Triggers when a new customer is added.
Try ItTriggerInstant - New Subscription
Triggers when a customer is signed up for a new plan.
Try ItTriggerInstant
