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Set up your first integration
Quickly connect Smartsheet to Zendesk with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Smartsheet with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Attachment" from Smartsheet.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Smartsheet and Zendesk, automating your workflow.
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Frequently Asked Questions about Smartsheet + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Smartsheet and Zendesk
Can I automate ticket creation in Zendesk from Smartsheet rows?
Yes, you can automate the creation of tickets in Zendesk when new rows are added to a Smartsheet sheet. Simply set up a trigger in Smartsheet for new rows, which will then prompt an action in Zendesk to create a ticket with specified details from the row.
How can we update a Smartsheet when a Zendesk ticket status changes?
To update a Smartsheet based on changes in Zendesk ticket status, set up a trigger in Zendesk for status changes, and configure an action to update the corresponding row or cell in your Smartsheet with the new status information.
Is it possible to sync comments between Smartsheet and Zendesk?
Currently, syncing comments directly between Smartsheet and Zendesk isn't supported as a direct action. However, you may be able to customize integrations through additional middleware or API solutions.
Can I create automated reminders in Smartsheet for my Zendesk tickets?
You can create automated reminders by using triggers from specific updates or deadlines set within your Smartsheet connected to ticket deadlines or updates in Zendesk. This involves configuring actions that alert you based on date/time field configurations.
What happens if there is an error during an integration process between Smartsheet and Zendesk?
If errors occur during integration processes, error notifications and logs are available so you can troubleshoot the specific issue within our platform settings. Always ensure both apps’ credentials are up-to-date and permissions are correctly configured.
How do we handle data mapping between fields in Smartsheet and custom fields in Zendesk?
Data mapping between fields is managed by setting specific field actions within our integration setup. You’ll need to define which fields from your Smartsheets correspond with custom fields in your Zendesk tickets so data transfers correctly.
Is real-time data synchronization supported between these two platforms?
Real-time data synchronization might not always be possible due to API call limitations; however, triggers can be set for near real-time updates between actions if configured properly within each tool's settings.
Practical ways you can use Smartsheet and Zendesk
Log ticket updates in Smartsheet
Zapier updates a Smartsheet whenever any customer support ticket in Zendesk is modified. This provides a consolidated spreadsheet for analyzing trends and keeping business analytics in one space, while saving time from manual updates.
Customer Support Ops
Update Smartsheet based on Zendesk tickets
When a new ticket is created or updated in Zendesk, Zapier automatically updates or adds a row in Smartsheet with the ticket information. This keeps your IT tracking spreadsheet always current, ensuring nothing falls through the cracks.
ITTurn support tickets into actionable tasks
When a new Zendesk support ticket is created, Zapier adds a detailed row to Smartsheet. This bridges project management and support tracking, making sure every ticket is prioritized and assigned for resolution.
Project ManagementSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Choose a SheetRequired
Try ItTriggerPolling- Choose a SheetRequired
Try ItTriggerPolling- Workspace NameRequired
ActionWrite- Choose a SheetRequired
- RowRequired
- TitleRequired
- CommentRequired
ActionWrite
- Choose a SheetRequired
Try ItTriggerPolling- Updated Row
Triggers when cells in a row are updated or created (based on your settings).
Try ItTriggerInstant - Choose a SheetRequired
- RowRequired
- File AttachmentRequired
ActionWrite- Choose a SheetRequired
- Add Row to Top or Bottom
ActionWrite
