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Slack + Zendesk + Salesforce + ChatGPT

Generate AI summaries of new customer support tickets in Zendesk

Elevate your customer support teams by giving them all the information they need about tickets right at their fingertips. This automation use AI to summarize a new ticket and combines that with information about the contact from Salesforce, ensuring that support teams have the needed context to resolve tickets efficiently and effectively.

Elevate your customer support teams by giving them all the information they need about tickets right at their fingertips. This automation use AI to summarize a new ticket and combines that with information about the contact from Salesforce, ensuring that support teams have the needed context to resolve tickets efficiently and effectively.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerScheduled
  2. automatically do this...
    SalesforceSalesforce
    Find Record

    Finds a record of a specified Salesforce object by up to two fields and values you choose.

    ActionSearch
  3. then do this...
    ChatGPTChatGPT
    Conversation

    Sends a Chat to OpenAI and generate a Completion, optionally storing messages as we do.

    ActionWrite
  4. then do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn moreHelp

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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About ChatGPT

ChatGPT is an AI tool built by OpenAI that enables conversational automation. A more powerful OpenAI integration is available here: https://zapier.com/apps/openai/integrations

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