Slack + Zendesk
Create Zendesk tickets for new Slack mentions
Efficiently manage customer support with this workflow that connects Slack and Zendesk. When a new mention occurs in Slack, a ticket will be created in Zendesk, ensuring no requests slip through the cracks. Keep your team organized and responsive to customer needs with this seamless automation.
Efficiently manage customer support with this workflow that connects Slack and Zendesk. When a new mention occurs in Slack, a ticket will be created in Zendesk, ensuring no requests slip through the cracks. Keep your team organized and responsive to customer needs with this seamless automation.
- When this happens...
New MentionTriggers when a username or highlight word is mentioned in a public #channel.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWriteCreate a new record or update an existing record in your app.
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Trigger for Bot Messages?
Optimized data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Optimized data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Channel
User Name
Shared
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Search QueryRequired
Optimized data
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planZap Identifier
Access type
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
New Saved Message
Triggers when you save a message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.TextRequired
Remind when?Required
Remind who?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Add Zapier app to channel automatically?
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
File
Thread
Send Channel Message?
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Channel NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Approval request messageRequired
ChannelRequired
Bot name
Bot icon
Approvers
Approve button URL
Approve button label
Include a Decline button?
Include a Details button?
Ask responders for confirmation?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First Name
Last Name
Title
Email
Display Name
User
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Create Private Channel
This action creates a private channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search QueryRequired
Sort By
Sort Direction
ActionThis is an event a Zap performs.SearchFind existing data in your appIDRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appUsernameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
New Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Info
Type
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Channel
Triggers when a new #channel is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Username
Highlight Word
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New User
Triggers when a new Slack user is created / first joins your org.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
UsersRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Send Multi Message
Message TextRequired
Send as a bot?
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Add Zapier app to channel automatically?
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
File
Thread
Send Channel Message?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
TopicRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status Text
Status Emoji
Expiration Time
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Remove User from Channel
This action removes a specified user from a specified channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appFull NameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appNew Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planTicket (Required for non-admins)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planUserRequired
user_delete_copy
Permanent Deletion
user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appInfo
Type
SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About Slack
Related categories
About Zendesk
Related categories
Related Zap Templates
- Send Slack notifications for new Zendesk tickets
- Create Zendesk tickets from new Slack channel messages
- Post new Zendesk tickets to Slack messages
- Create Zendesk tickets from new messages posted to channels in Slack
- Monitor new Zendesk tickets and send private Slack channel messages
- Send Slack direct messages for new Zendesk tickets
- Send channel messages in Slack for updated tickets in Zendesk
- Add comments to Zendesk tickets from new Slack reactions
- Create new Zendesk tickets when reactions are added on Slack
- Send Slack private channel messages for new Zendesk tickets
- Create Zendesk tickets when new Slack reactions are added
- Create Zendesk tickets from new Slack saved messages
- Create Zendesk tickets from new Slack pushed messages
- Create Zendesk tickets from new Slack private channel messages
- Update Zendesk users when new messages are pushed in Slack
- Create new Slack statuses for Zendesk organizations
- Set statuses in Slack for new Zendesk users
- Organize new Zendesk tickets by setting statuses in Slack
- Create Slack channel messages for new Zendesk organizations
- Create private Slack messages for new Zendesk organizations
- Create tickets in Zendesk from new messages posted to private channels in Slack
- Create Zendesk tickets from new Slack mentions
- Send Slack direct messages for new Zendesk tickets
- Create new Zendesk tickets from new Slack pushed messages
- Send Slack messages for new Zendesk ticket actions
- Send channel messages in Slack for recent tickets in Zendesk
- Send channel messages in Slack for new tickets in view in Zendesk
- Send channel messages in Slack for new tickets in Zendesk
- Create new Zendesk tickets from new Slack mentions
- Send Slack private channel messages for new tickets in Zendesk view
- Create tickets in Zendesk from new Slack channel messages
- Send direct messages in Slack for new tickets in Zendesk view
- Create new Zendesk tickets from newly added Slack reactions
- Create Zendesk tickets from new Slack pushed messages
- Send Slack messages for new Zendesk users
- Send direct messages in Slack for new tickets in Zendesk
- Send Slack messages when new tags are added to users in Zendesk
- Send private Slack messages for new Zendesk tickets
- Send private Slack messages for updated Zendesk tickets
- Create tickets in Zendesk for new messages posted to private channels in Slack
- Create tickets in Zendesk when new channels are opened in Slack
- Post new Slack messages to Zendesk as ticket comments
- Send direct messages in Slack for new organizations in Zendesk
- Analyze sales interest in Zendesk tickets with ChatGPT and send a Slack message
Related Zap Templates
- Send Slack notifications for new Zendesk tickets
- Create Zendesk tickets from new messages posted to channels in Slack
- Send channel messages in Slack for updated tickets in Zendesk
- Send Slack private channel messages for new Zendesk tickets
- Create Zendesk tickets from new Slack pushed messages
- Create new Slack statuses for Zendesk organizations
- Create Slack channel messages for new Zendesk organizations
- Create Zendesk tickets from new Slack mentions
- Send Slack messages for new Zendesk ticket actions
- Send channel messages in Slack for new tickets in Zendesk
- Create tickets in Zendesk from new Slack channel messages
- Create Zendesk tickets from new Slack pushed messages
- Send Slack messages when new tags are added to users in Zendesk
- Create tickets in Zendesk for new messages posted to private channels in Slack
- Send direct messages in Slack for new organizations in Zendesk
- Create Zendesk tickets from new Slack channel messages
- Monitor new Zendesk tickets and send private Slack channel messages
- Add comments to Zendesk tickets from new Slack reactions
- Create Zendesk tickets when new Slack reactions are added
- Create Zendesk tickets from new Slack private channel messages
- Set statuses in Slack for new Zendesk users
- Create private Slack messages for new Zendesk organizations
- Send Slack direct messages for new Zendesk tickets
- Send channel messages in Slack for recent tickets in Zendesk
- Create new Zendesk tickets from new Slack mentions
- Send direct messages in Slack for new tickets in Zendesk view
- Send Slack messages for new Zendesk users
- Send private Slack messages for new Zendesk tickets
- Create tickets in Zendesk when new channels are opened in Slack
- Analyze sales interest in Zendesk tickets with ChatGPT and send a Slack message
- Post new Zendesk tickets to Slack messages
- Send Slack direct messages for new Zendesk tickets
- Create new Zendesk tickets when reactions are added on Slack
- Create Zendesk tickets from new Slack saved messages
- Update Zendesk users when new messages are pushed in Slack
- Organize new Zendesk tickets by setting statuses in Slack
- Create tickets in Zendesk from new messages posted to private channels in Slack
- Create new Zendesk tickets from new Slack pushed messages
- Send channel messages in Slack for new tickets in view in Zendesk
- Send Slack private channel messages for new tickets in Zendesk view
- Create new Zendesk tickets from newly added Slack reactions
- Send direct messages in Slack for new tickets in Zendesk
- Send private Slack messages for updated Zendesk tickets
- Post new Slack messages to Zendesk as ticket comments