Connect tawk.to and Slack to unlock the power of automation
- No credit card required
- Free forever for core features
- 14-day trial for premium features and apps
Set up your first integration
Quickly connect tawk.to to Slack with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate tawk.to with Slack - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Ended" from tawk.to.
Add your action
An action happens after the trigger—such as "Add Reminder" in Slack.
You’re connected!
Zapier seamlessly connects tawk.to and Slack, automating your workflow.
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Frequently Asked Questions about tawk.to + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with tawk.to and Slack
How do I start the integration between tawk.to and Slack?
To initiate the integration between tawk.to and Slack, you need to set up a zap in our system. Start by selecting tawk.to as your trigger app and choose the event that prompts a Slack notification. Then, connect your accounts by following the on-screen instructions.
What triggers can I use for the tawk.to and Slack integration?
The integration supports triggers such as new chat started, chat ended, or when a visitor sends a message on tawk.to. These events can prompt an action in Slack, like sending a channel message.
Can I customize what information gets sent to Slack from tawk.to?
Yes, while setting up your zap, you can specify which data fields from tawk.to should be included in the Slack message. Customize it to include details like visitor name, chat time, or specific message content.
How do I test if my integration between tawk.to and Slack is working correctly?
We recommend using our built-in test feature during zap setup. Trigger an event on tawk.to and see if the corresponding action is executed in Slack. Check the history for any errors if it doesn’t work as expected.
Is there any limit to how many times an action can be triggered from tawk.to to Slack?
While our platform does not impose limitations on triggers or actions per month, it's essential to review both services' usage policies for any restrictions they might have.
What should I do if my triggers from tawk.to are not firing in Slack?
First, ensure that all connections are active and configured correctly in your zap setup. Check for any revised permissions needed between apps. Reviewing error logs within our platform will also help identify issues.
Are there predefined templates available for integrating tawk.to with Slack?
Yes, there are several predefined templates available that you can quickly use to set up common integrations between tawk.to and Slack. These cover popular use-cases like notifying channels of new messages or chats.
Practical ways you can use tawk.to and Slack
Get Slack alerts for new live chat tickets
Stay on top of customer concerns by connecting your live chat with team communication. When a new tawk.to ticket is created, Zapier sends an alert in Slack to a chosen channel. This keeps you and your team alerted to customer issues in real time.
Business Owner
Sync user actions with development insights
Keep engineers informed about user-reported issues. When a new chat session starts in tawk.to, Zapier sends a prompt in Slack to document user concerns. This supports better communication between support and engineering teams.
Engineering
Monitor live chat transcripts in Slack
Track support activities by linking chat transcripts to your Slack workspace. Whenever a chat session ends in tawk.to, Zapier posts the transcript to a dedicated Slack channel. This makes it easier to audit support quality and address escalations.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- PropertyRequired
Try ItTriggerInstant- PropertyRequired
Try ItTriggerInstant- Trigger for Bot Messages?
- Optimized data
Try ItTriggerInstant- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Try ItTriggerInstant
- PropertyRequired
Try ItTriggerInstant- PropertyRequired
Try ItTriggerInstant- New Channel
Triggers when a new #channel is created.
Try ItTriggerInstant - Include_alias
Try ItTriggerInstant
