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Slack + SysAid

Generate SysAid ticket from new messages posted to Slack

Slack is the place where your developers, product teams, and marketers are connecting. Let them stay there, but never miss a beat with your tickets. Use this integration to create new SysAid tickets from new messages posted to a specific Slack channel. Based on the channel, the tickets can be routed to the right place, automatically.

Slack is the place where your developers, product teams, and marketers are connecting. Let them stay there, but never miss a beat with your tickets. Use this integration to create new SysAid tickets from new messages posted to a specific Slack channel. Based on the channel, the tickets can be routed to the right place, automatically.

  1. When this happens...
    SlackSlack
    New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

    TriggerInstant
  2. automatically do this!
    SysAidSysAid
    Create Service Record

    Create a new Service Record

    ActionWrite
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Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • Search QueryRequired

    • Optimized data

    Trigger
    Polling
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • Username

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Conversation ID

    • Reaction

    • Member ID

    • Message Author ID

    Trigger
    Instant
    Try It
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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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About SysAid

SysAid is a service automation company delivering software for organizations that want to get more done.

Related categories