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Quickly connect ServiceNow to Slack with a Zapier template.

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Create new ServiceNow records by adding Slack reactions to messages
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Slack + ServiceNow
Post Slack channel messages for new high-priority ServiceNow incidents
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ServiceNow + Filter by Zapier + Slack
Create new ServiceNow records from new Slack messages
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Slack + ServiceNow
Post Slack messages when new ServiceNow records are added
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ServiceNow + Slack
Send private Slack messages when records are updated in ServiceNow
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ServiceNow + Slack
Update records in ServiceNow and find public channels in Slack
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ServiceNow + Slack

Create new ServiceNow records by adding Slack reactions to messages

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Slack + ServiceNow

Post Slack channel messages for new high-priority ServiceNow incidents

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ServiceNow + Filter by Zapier + Slack

Create new ServiceNow records from new Slack messages

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Slack + ServiceNow

Post Slack messages when new ServiceNow records are added

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ServiceNow + Slack

Send private Slack messages when records are updated in ServiceNow

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ServiceNow + Slack

Update records in ServiceNow and find public channels in Slack

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ServiceNow + Slack

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Zapier makes it easy to integrate ServiceNow with Slack - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Record" from ServiceNow.

Add your action

An action happens after the trigger—such as "Add Reminder" in Slack.

You’re connected!

Zapier seamlessly connects ServiceNow and Slack, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Table
  Required
Trigger
Polling
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- File
  Required
- Table
  Required
Action
Write
- Table
  Required
Action
Write
- Filename
  Required
Action
Search
- Table
  Required
Action
Search or write

New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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- Conversation ID
- Reaction
- Member ID
- Message Author ID
Trigger
Instant
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- Zap Identifier
- Access type
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Text
  Required
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
  Required
- Thread
- Send Channel Message?
Action
Write
- Channel
  Required
- Topic
  Required
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Channel
  Required
- Message ID (ts)
  Required
Action
Search
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- ID
  Required
- Optimized data
Action
Search
- Bot Name
- Optimized data
Action
Search

- Table
  Required
Trigger
Polling
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- Table
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Table
  Required
Action
Search
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- User Name
- Shared
Trigger
Instant
Try It
- Search Query
  Required
- Optimized data
Trigger
Polling
Try It
- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
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- Text
  Required
- Remind when?
  Required
- Member ID
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
  Required
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Zap Identifier
Action
Write
- Status_copy
- Approval request message
  Required
- Send message as
  Required
- Approval type
  Required
- Zap_id
- Include a link to this Zap?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- Member ID
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Channel
  Required
Action
Search
- Channel
  Required
- Message ID (ts)
  Required
Action
Search
- Email
- Optimized data
Action
Search
- Full Name
  Required
- Optimized data
Action
Search

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Practical ways you can use ServiceNow and Slack

Notify Slack about updated ServiceNow records.

If a ServiceNow record is updated, Zapier posts a message to a designated Slack channel with the updated details. This provides the customer support team with real-time updates, streamlining communication and reducing resolution times.

Customer Support Ops

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Update ServiceNow from Slack threads.

Zapier syncs information by allowing engineers to post updates in Slack, which automatically updates a record in ServiceNow. This improves collaboration and ensures engineering records are always up-to-date.

Engineering

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Send Slack alerts for new ServiceNow incidents.

When a new incident is created in ServiceNow, Zapier sends an alert with the details to a specific Slack channel. This keeps your IT team informed about incidents as they occur, ensuring faster response times and better issue management.

Try it

Learn how to automate Slack on the Zapier blog

Make work flow with AI

Level up your ServiceNow to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

HelpHelp

Related categories

Developer Tools

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn moreLearn moreHelpHelp

Related categories

Team Chat

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Connect ServiceNow to Slack on the world's largest no-code automation platform

Explore ServiceNow + Slack Integrations

webhook

schedule

Connect ServiceNow and Slack to unlock the power of automation

Set up your first integration

Create new ServiceNow records by adding Slack reactions to messages

Post Slack channel messages for new high-priority ServiceNow incidents

Create new ServiceNow records from new Slack messages

Post Slack messages when new ServiceNow records are added

Send private Slack messages when records are updated in ServiceNow

Update records in ServiceNow and find public channels in Slack

Create new ServiceNow records by adding Slack reactions to messages

Post Slack channel messages for new high-priority ServiceNow incidents

Create new ServiceNow records from new Slack messages

Post Slack messages when new ServiceNow records are added

Send private Slack messages when records are updated in ServiceNow

Update records in ServiceNow and find public channels in Slack

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use ServiceNow and Slack

Notify Slack about updated ServiceNow records.

Update ServiceNow from Slack threads.

Send Slack alerts for new ServiceNow incidents.

Learn how to automate Slack on the Zapier blog

Automatically set your Slack channel topic

How to break your bad Slack habits

How to send Slack notifications for new Calendly events

Make work flow with AI

Connect ServiceNow to Slack on the world's largest no-code automation platform

Explore ServiceNow + Slack Integrations

Explore ServiceNow + Slack Integrations