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Set up your first integration
Quickly connect Salesforce to Trustpilot with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Salesforce with Trustpilot - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Case Attachment" from Salesforce.
Add your action
An action happens after the trigger—such as "Create Invitation" in Trustpilot.
You’re connected!
Zapier seamlessly connects Salesforce and Trustpilot, automating your workflow.
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Frequently Asked Questions about Salesforce + Trustpilot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Salesforce and Trustpilot
How can I integrate Salesforce with Trustpilot?
You can integrate Salesforce with Trustpilot using automation tools that support connecting these two platforms, enabling specific triggers in Salesforce to execute actions in Trustpilot, such as sending review invitations automatically.
Can I automate review requests in Trustpilot based on events in Salesforce?
Yes, you can set up triggers in Salesforce for specific events like closed deals to automatically send review requests through Trustpilot, enhancing your customer feedback loop efficiently.
What kind of triggers in Salesforce can initiate actions on Trustpilot?
Triggers such as new contact creation, opportunity stage changes, or deal closures in Salesforce can prompt actions like review request initiation or follow-up emails being automatically sent via Trustpilot.
Can I sync customer data between Salesforce and Trustpilot?
While direct syncing isn't supported natively, automation services allow mapping fields so that information like customer names and emails captured in Salesforce can be used for customized actions within Trustpilot.
Is it possible to use data from a completed survey on Trustpilot within Salesforce?
Yes, you can set up actions where data collected from surveys completed on Trustpilot is synced back to relevant records within your Salesforce system for comprehensive data utilization.
What happens if there’s an update on a record in Salesforce that has already triggered an action on Trustpilot?
Additional logic or filters may need to be employed. For instance, it's possible to define conditions under which updates trigger new review requests or skip the action if a request was already made.
How do I handle authentication between Salesforce and Trustpilot during integration setup?
Authentication typically involves using API keys or credentials provided by both platforms. Our system guides you through a secure setup process ensuring the right permissions are granted for seamless integration operations.
Practical ways you can use Salesforce and Trustpilot
Invite customers to review closed deals.
When an opportunity is marked as closed in Salesforce, Zapier triggers an invitation for the customer to leave a review on Trustpilot. Closing the feedback loop ensures continuous improvement while growing the business's online reputation.
Business Owner
Streamline review requests.
Set up an integration where Zapier initiates Trustpilot review requests based on specific Salesforce events. This reduces manual processes and ensures timely invitations, improving operational efficiency and customer interaction tracking.
ITRequest customer reviews from new Salesforce contacts.
Whenever a new contact is created in Salesforce, Zapier sends a review invitation through Trustpilot. This ensures consistent customer feedback collection, streamlining the review process and enabling the marketing team to gather insights more efficiently.
Marketing & Marketing OpsSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Case Attachment
Triggers when a new Attachment is added to a case.
Try ItTriggerPolling - History ObjectRequired
Try ItTriggerPolling- New Lead
Triggers when a new Lead is created.
Try ItTriggerPolling - Salesforce ObjectRequired
Try ItTriggerPolling
- New Contact
Triggers when a new Contact is created.
Try ItTriggerPolling - Salesforce ObjectRequired
- Record (Optional)
Try ItTriggerPolling- New Outbound Message
Triggers when a new outbound message is received in Salesforce.
Try ItTriggerInstant - Disclaimer
- Salesforce ObjectRequired
Try ItTriggerPolling
