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Set up your first integration
Quickly connect PagerDuty to Slack with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate PagerDuty with Slack - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New or Updated Incident" from PagerDuty.
Add your action
An action happens after the trigger—such as "Add Reminder" in Slack.
You’re connected!
Zapier seamlessly connects PagerDuty and Slack, automating your workflow.
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Frequently Asked Questions about PagerDuty + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with PagerDuty and Slack
How do I set up the integration between PagerDuty and Slack?
To set up the integration between PagerDuty and Slack, you need to access your account settings in PagerDuty and navigate to the 'Services' section. From there, select the service you want to link with Slack and look for the 'Integrations' tab. Add a new integration by selecting Slack as the option, following the prompts to authenticate your Slack workspace. You should have admin rights in both platforms to complete this setup.
Can I customize which PagerDuty alerts are sent to our Slack channel?
Yes, we allow customization of which alerts are sent from PagerDuty to a specific Slack channel. In the integration settings, you can set triggers based on specific conditions, like incident severity or service type, that determine when notifications are posted in Slack.
What actions are available once a PagerDuty alert is posted on Slack?
Once an alert from PagerDuty is posted on Slack, you can perform various actions directly within the channel. These include acknowledging alerts, assigning them to team members, adding notes, or even resolving incidents without leaving Slack.
Does integrating with Slack affect how quickly alerts from PagerDuty are received?
Integrating with Slack will not delay your alerts. Our system ensures that notifications from PagerDuty appear in your designated Slack channels almost immediately after they are triggered.
How can I test if the integration between PagerDuty and Slack is working correctly?
After setting up your integration, test it by triggering a manual incident in PagerDuty. Check if it appears in your selected Slack channel promptly. This test helps confirm that triggers and actions are functioning as expected between both platforms.
Is it possible to receive different types of notifications for acknowledged vs unacknowledged incidents in Slack?
Yes, within our integration settings you can differentiate notifications for acknowledged versus unacknowledged incidents. This allows teams to prioritize their responses effectively based on the status of each incident.
What permissions are required for integrating my accounts on these platforms?
Administrative rights are needed on both PagerDuty and Slack for setting up this integration. Ensure that you have permission to add new apps or services within your organization's respective accounts.
Practical ways you can use PagerDuty and Slack
Monitor business critical incidents in Slack.
For business owners seeking visibility into urgent operational issues, Zapier can notify a chosen Slack channel when a new incident is triggered in PagerDuty. This helps business owners stay informed on operational hurdles in real-time.
Business Owner
Notify the team on Slack for new PagerDuty incidents.
When a new PagerDuty incident is created, automatically notify the team in a Slack channel. This ensures every critical issue is communicated instantly, reducing response times and improving issue management in high-pressure situations.
Engineering
Alert IT members in Slack for critical incidents.
When a new or updated incident is flagged in PagerDuty, Zapier can send an alert to a designated private Slack channel. This ensures rapid response to critical IT events, minimizing downtime and improving system reliability.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Event Type
- Assigned To
- Service IDRequired
Try ItTriggerInstant- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
ActionWrite- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- Trigger for Bot Messages?
- Optimized data
Try ItTriggerInstant
- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
ActionWrite- Integration KeyRequired
- Description
- Incident KeyRequired
- Incident Key Filter Regex
- Source URL
- Source Name
ActionWrite- ScheduleRequired
- Start TimeRequired
- End TimeRequired
ActionSearch- New Channel
Triggers when a new #channel is created.
Try ItTriggerInstant
