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Set up your first integration
Quickly connect Slack to OpsGenie with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Slack with OpsGenie - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Public Message Posted Anywhere" from Slack.
Add your action
An action happens after the trigger—such as "Create Alert" in OpsGenie.
You’re connected!
Zapier seamlessly connects Slack and OpsGenie, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Trigger for Bot Messages?
- Optimized data
Try ItTriggerInstant- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Try ItTriggerInstant- ChannelRequired
- User Name
- Shared
Try ItTriggerInstant- Search QueryRequired
- Optimized data
Try ItTriggerPolling
- New Channel
Triggers when a new #channel is created.
Try ItTriggerInstant - Include_alias
Try ItTriggerInstant- User Name
- Highlight Word
- Trigger for Bot Messages?
Try ItTriggerInstant- Conversation ID
- Reaction
- Member ID
- Message Author ID
Try ItTriggerInstant
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Practical ways you can use Slack and OpsGenie
Notify Support Team in Slack about OpsGenie Alerts
Ensure the customer support team is quickly updated on IT incidents by creating a Slack alert whenever there's a new OpsGenie notification. This keeps the team informed and ready for any customer impact.
Customer Support Ops
Alert Engineers in Slack for new OpsGenie incidents
When a new incident is logged in OpsGenie, Zapier can notify the engineering team in a specific Slack channel. This helps engineers stay on top of critical issues, reducing response delays and improving system reliability.
Engineering
Send critical OpsGenie alerts to Slack
Automatically send critical incident alerts from OpsGenie to a designated Slack channel. With this integration, IT teams can streamline their workflow, ensuring they see high-priority notifications as soon as they're logged.
ITLearn how to automate Slack on the Zapier blog
Frequently Asked Questions about Slack + OpsGenie integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Slack and OpsGenie
Can I create an alert in OpsGenie from a Slack message?
Yes, you can create alerts in OpsGenie using Slack messages. By setting triggers based on specific keywords or phrases in a Slack channel, we can configure actions to automatically create alerts in OpsGenie. This seamless connection ensures prompt incident management.
How do I set up a trigger for a new OpsGenie alert to appear in Slack?
To set up a trigger for new OpsGenie alerts in Slack, integrate the two platforms and configure the integration settings. When an alert is created or updated in OpsGenie, the system can automatically send a notification to your designated Slack channel, keeping your team informed instantly.
Is it possible to update an existing alert in OpsGenie via Slack?
While direct updates of alerts aren't supported through Slack by default, custom workflows can be developed by leveraging our API configuration capabilities. This would allow you to change the status or details of an alert directly from a Slack command.
Can I resolve an OpsGenie alert through a Slack command?
Yes, you can resolve alerts directly from Slack using specific commands integrated with our system. These commands are predefined during the integration setup between Slack and OpsGenie and help streamline incident resolution workflows.
What permissions do I need for integrating Slack with OpsGenie?
Integration requires admin permissions on both platforms for setup. You need access rights to manage configurations and automation rules that govern how information is shared and what actions are available between OpsGenie and Slack.
Is there support for bi-directional communication between these tools?
Bi-directional communication is supported, which means changes made in one platform can reflect on the other. For instance, resolving an issue in OpsGenie could automatically update related discussions or tags within your selected channels on Slack.
How do I troubleshoot failed notifications from OpsGenie to Slack?
If notifications fail to reach Slack from OpsGenie, check that both integrations are correctly configured and authenticated. Ensure that network permissions allow communication between our services and verify that triggers are correctly set up without conflicting conditions.
