Skip to content
  • ManageEngine ServiceDesk Plus Cloud logoManageEngine ServiceDesk Plus Cloud logo
  • ServiceNow logoServiceNow logo

ManageEngine ServiceDesk Plus Cloud + ServiceNow

Update ServiceNow records from new ServiceDesk Plus Cloud changes

Update records in ServiceNow every time a new change is initiated in ServiceDesk Plus Cloud.

Update records in ServiceNow every time a new change is initiated in ServiceDesk Plus Cloud.

  1. When this happens...
    ManageEngine ServiceDesk Plus CloudManageEngine ServiceDesk Plus Cloud
    New Change

    Triggers when a new change is created.

    TriggerPolling
  2. automatically do this!
    ServiceNowServiceNow
    Update Record

    Updates an existing record in a table.

    ActionWrite
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • Service Desk InstanceRequired

    • Name

    • Product

    • State

    • Vendor

    • Site

    • Purchase Cost

    • Asset Tag

    • Location

    • Custom Field

    Trigger
    Polling
    Try It
    • Service Desk InstanceRequired

    • Subject

    • Requester

    • Status

    • Technician (email address)

    • Site

    • Group

    • Priority

    • Urgency

    • Impact

    • Mode

    • Category

    • Sub Category

    • Item

    • Asset

    • Custom Field

    Trigger
    Polling
    Try It
    • TitleRequired

    • DescriptionRequired

    • Priority

    • Announcement Type

    • Services Involved

    • Email Users

    • Public View

    Action
    Write
  • ManageEngine ServiceDesk Plus Cloud triggers, actions, and search

    Create Request

    Creates a new request.

    Action
    Write
    • Service Desk InstanceRequired

    • Title

    • Requester

    • Site

    • Group

    • Change Owner (email address)

    • Change Type

    • Priority

    • Urgency

    • Impact

    • Change Risk

    • Reasons of Change

    • Category

    • Sub Category

    • Item

    • Asset

    • Custom Field

    Trigger
    Polling
    Try It
    • Service Desk InstanceRequired

    • Trigger ModuleRequired

    • Execute OnRequired

    • Trigger Conditions

    Trigger
    Instant
    Try It
  • ManageEngine ServiceDesk Plus Cloud triggers, actions, and search

    Create Change

    Creates a new change.

    Action
    Write
  • ManageEngine ServiceDesk Plus Cloud triggers, actions, and search

    Invoke API Call

    Make API calls in ServiceDesk Plus Cloud to perform an action

    Action
    Write
manageengine-servicedesk-cloud logo
manageengine-servicedesk-cloud logo

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Related categories

servicenow logo
servicenow logo

About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

Related categories

Triggers & Actions