ManageEngine ServiceDesk Plus Cloud + Microsoft Teams
Send Microsoft Teams chat messages for new requests in ManageEngine ServiceDesk Plus Cloud
Keep your communication smooth with this handy workflow. Whenever there's a new request in your ManageEngine ServiceDesk Plus Cloud, it instantly sends a chat message in Microsoft Teams. This automation will help your team stay on top of every request while fostering a cohesive team discussion to resolve issues efficiently and seamlessly.
Keep your communication smooth with this handy workflow. Whenever there's a new request in your ManageEngine ServiceDesk Plus Cloud, it instantly sends a chat message in Microsoft Teams. This automation will help your team stay on top of every request while fostering a cohesive team discussion to resolve issues efficiently and seamlessly.
- When this happens...New Request
Triggers when a new request is created.
- automatically do this!Send Chat Message
Sends a message to an existing chat.
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Service Desk InstanceRequired
Name
Product
State
Vendor
Site
Purchase Cost
Asset Tag
Location
Custom Field
Try ItService Desk InstanceRequired
Subject
Requester
Status
Technician (email address)
Site
Group
Priority
Urgency
Impact
Mode
Category
Sub Category
Item
Asset
Custom Field
Try ItTitleRequired
DescriptionRequired
Priority
Announcement Type
Services Involved
Email Users
Public View
Create Request
Creates a new request.
Service Desk InstanceRequired
Title
Requester
Site
Group
Change Owner (email address)
Change Type
Priority
Urgency
Impact
Change Risk
Reasons of Change
Category
Sub Category
Item
Asset
Custom Field
Try ItService Desk InstanceRequired
Trigger ModuleRequired
Execute OnRequired
Trigger Conditions
Try ItCreate Change
Creates a new change.
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
