Intercom + Zendesk

Create Zendesk tickets from new Intercom tickets

Streamline your support process by syncing new Intercom tickets with Zendesk. When a new ticket is created in Intercom, this integration automatically generates a corresponding ticket in Zendesk. This ensures that your support team can manage and respond to customer inquiries efficiently across both platforms, enhancing service coordination and response times.

Streamline your support process by syncing new Intercom tickets with Zendesk. When a new ticket is created in Intercom, this integration automatically generates a corresponding ticket in Zendesk. This ensures that your support team can manage and respond to customer inquiries efficiently across both platforms, enhancing service coordination and response times.

  1. When this happens...
    IntercomIntercom
    New Ticket

    Triggers when a new Ticket is created in Intercom.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation Rating

    Triggers when a conversation receives a rating.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn more

Related categories

  • Customer Support

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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