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Set up your first integration
Quickly connect tawk.to to HubSpot with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate tawk.to with HubSpot - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Ended" from tawk.to.
Add your action
An action happens after the trigger—such as "Add Contact to List" in HubSpot.
You’re connected!
Zapier seamlessly connects tawk.to and HubSpot, automating your workflow.
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Frequently Asked Questions about tawk.to + HubSpot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with tawk.to and HubSpot
How can I integrate tawk.to with HubSpot?
To integrate tawk.to with HubSpot, you can use our Zapier integration. Begin by setting up triggers in tawk.to, such as when a new chat is started or a visitor leaves an offline message. Then, define actions in HubSpot, like creating a new contact or updating an existing one.
Which triggers are supported for the tawk.to and HubSpot integration?
Currently, our integration supports triggers like 'New Chat' and 'Offline Message' from tawk.to. These triggers can initiate actions in HubSpot when specific events occur on your chat platform.
Can I customize the actions that occur in HubSpot based on tawk.to triggers?
Yes, you can customize actions in HubSpot depending on the trigger event in tawk.to. For example, create tasks, update contacts, or add notes whenever a new chat begins or an offline message is received.
What should I do if my data doesn’t sync properly between tawk.to and HubSpot?
Ensure both platforms are correctly connected via our Zapier integration. Check trigger and action configurations for any errors, and test your zaps to confirm data flow. Review Zapier's task history for any errors during the sync processes.
Is it possible to automate follow-up tasks in HubSpot after receiving a new chat on tawk.to?
Absolutely. By using the 'New Chat' trigger from tawk.to, you can set up automated follow-up tasks in HubSpot such as sending follow-up emails or updating deal stages.
What happens if I receive multiple chats simultaneously on tawk.to? Will all data transfer to HubSpot?
Yes, each chat will trigger independently based on your configured settings. Multiple instances of chats will execute their respective actions concurrently within HubSpot as defined by your zap settings.
Are there any limitations when integrating tawk.to with HubSpot through this method?
One limitation you may encounter is being restricted to certain types of triggers and actions provided by Zapier. Complex workflows may need custom solutions beyond what standard zaps offer.
Practical ways you can use tawk.to and HubSpot
Log customer inquiries into your CRM
When a chat ends in tawk.to, Zapier triggers the creation of a ticket in HubSpot. This allows business owners to ensure customer inquiries are followed up on and tracked seamlessly, improving post-conversation engagement.
Business Owner
Track completed chats as tickets
Zapier creates HubSpot tickets from tawk.to chat transcripts when sessions end, streamlining IT support task management. This automation helps maintain a clear record of resolved issues, ensuring no queries slip through the cracks.
ITCreate contact records from new support chats
When a new chat starts on tawk.to, Zapier automatically creates a contact record in HubSpot. This ensures that every new interaction is logged, helping marketing teams build more robust customer profiles and improve lead tracking.
Marketing & Marketing OpsSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
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