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Hiver + Slack

Notify on Slack with channel messages for every new csat rating received in Hiver

Boost the efficiency of your customer service teams with this workflow. Whenever there is a new CSAT rating received in Hiver, this automation will swiftly share the updates as a channel message on Slack. It makes sure your team stays informed in real-time to improve customer experience, minimizing delays and enhancing communication practices.

Boost the efficiency of your customer service teams with this workflow. Whenever there is a new CSAT rating received in Hiver, this automation will swiftly share the updates as a channel message on Slack. It makes sure your team stays informed in real-time to improve customer experience, minimizing delays and enhancing communication practices.

  1. When this happens...
    HiverHiver
    New CSAT Rating Received

    Triggers when a CSAT rating is received for a conversation.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Channel Message

    Triggers when a new message is posted to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    • Update Types

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • SLA Policy

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • SLA Policy

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
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hiver logo

About Hiver

Hiver is a Gmail-based helpdesk that helps customer service teams easily access, assign and track customer emails on shared mailboxes.

Related categories

slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Related categories

Triggers & Actions