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  • Webhooks by Zapier logoWebhooks by Zapier logo

Help Scout + Webhooks by Zapier

Turn Webhooks into new conversations in Help Scout

Automatically start new Help Scout conversations to customers from webhooks. Set it up and Zapier can save you time by automatically generating new conversations in Help Scout when a hook is activated. You can create great customer service by contacting customers quickly with this automation that'll work with your in-house apps.

Automatically start new Help Scout conversations to customers from webhooks. Set it up and Zapier can save you time by automatically generating new conversations in Help Scout when a hook is activated. You can create great customer service by contacting customers quickly with this automation that'll work with your in-house apps.

  1. When this happens...
    Webhooks by ZapierWebhooks by Zapier
    Catch Hook

    Triggers when a POST, PUT, or GET request is madeto a Zapier URL.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

  • Webhooks by Zapier triggers, actions, and search

    Catch Raw Hook

    Triggers when a POST, PUT, or GET request is made to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.

    Trigger
    Instant
    Try It
    • URLRequired

    • Key

    • Deduplication Key

    • Xpath

    • Basic Auth

    • Headers

    Trigger
    Polling
    Try It
    • URLRequired

    • Query String Params

    • Send As JSON

    • JSON key

    • Unflatten

    • Basic Auth

    • Headers

    Action
    Write
    • URLRequired

    • Payload Type

    • Data

    • Wrap Request In Array

    • File

    • Unflatten

    • Basic Auth

    • Headers

    Action
    Write
    • Pick off a Child Key

    Trigger
    Instant
    Try It
    • MethodRequired

    • URLRequired

    • Data Pass-Through?

    • Data

    • Unflatten

    • Basic Auth

    • Headers

    Action
    Write
    • URLRequired

    • Payload Type

    • Data

    • Wrap Request In Array

    • File

    • Unflatten

    • Basic Auth

    • Headers

    Action
    Write
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
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help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Related categories

webhook logo
webhook logo

About Webhooks by Zapier

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.

Related categories