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Help Scout + Trello

Translate non-English Help Scout tickets and create Trello cards for them

The faster you clear those tickets, the better for your customers. Save yourself the trouble and slow-down of having to translate emails before you can dig in: Once this automation is active, it will trigger with every Help Scout ticket you add to a specific mailbox (like an "International Tickets" box), translating the ticket and automatically creating a new Trello card with the translation for your reference when it's time to reply.

The faster you clear those tickets, the better for your customers. Save yourself the trouble and slow-down of having to translate emails before you can dig in: Once this automation is active, it will trigger with every Help Scout ticket you add to a specific mailbox (like an "International Tickets" box), translating the ticket and automatically creating a new Trello card with the translation for your reference when it's time to reply.

  1. When this happens...
    Help ScoutHelp Scout
    Conversation Created

    Triggers when a new conversation is created.

    TriggerInstant
  2. automatically do this!
    TrelloTrello
    ActionWrite
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Supported triggers and actions

    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • TextRequired

    • User

    Action
    Write
    • First NameRequired

    • Last NameRequired

    • Email

    • Phone

    • Chat Handle

    • Social Profile

    • Website

    • Background

    • Organization

    • Location

    • Job Title

    • Address

    • Address

    • City

    • State / Province

    • Postal Code / ZIP Code

    • Country

    Action
    Write
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • SubjectRequired

    • MailboxRequired

    • Customer Label

    • Customer ID

    • Customer's Email

    • From User

    • Thread TypeRequired

    • TextRequired

    • StatusRequired

    • Assigned User

    • Tag

    • Cc

    • Bcc

    • Import OnlyRequired

    • Trigger Auto Reply

    Action
    Write
    • ConversationRequired

    • CustomerRequired

    • TextRequired

    • User

    • Create as DraftRequired

    Action
    Write
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About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Related categories

trello logo
trello logo

About Trello

Trello is a team collaboration tool that lets you organize anything and everything to keep your projects on task.

Related categories