Connect Help Scout and Microsoft Teams to unlock the power of automation
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Set up your first integration
Quickly connect Help Scout to Microsoft Teams with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Help Scout with Microsoft Teams - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Conversation Assigned" from Help Scout.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects Help Scout and Microsoft Teams, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Try ItTriggerInstant- MailboxRequired
Try ItTriggerPolling- Conversation IDRequired
- TextRequired
- Assigned UserRequired
ActionWrite- First NameRequired
- Last NameRequired
- EmailRequired
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
ActionWrite
- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Try ItTriggerInstant- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Try ItTriggerInstant- SubjectRequired
- MailboxRequired
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread TypeRequired
- TextRequired
- Status
- Assigned User
- Tag
- Cc
- Bcc
- Import OnlyRequired
- Trigger Auto Reply
ActionWrite- Conversation IDRequired
- Customer ID
- TextRequired
- Assigned UserRequired
- Create as DraftRequired
ActionWrite
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Practical ways you can use Help Scout and Microsoft Teams
Add Help Scout conversations to analysis sheet
Streamline data collection for analysis. Whenever a new Help Scout conversation is created, Zapier automatically adds relevant details to a chosen repository such as an analytics platform or sheet, saving time and powering accurate data-driven insights.
Data Science
Notify Teams about Help Scout mailbox updates
Stay informed on changes to Help Scout mailboxes. When a new mailbox is added in Help Scout, Zapier sends a message to a Microsoft Teams channel, keeping the team informed about the latest configurations or updates.
ITAlert project teams of Help Scout issues
Keep projects on track by addressing support issues quickly. Zapier can notify a specific Microsoft Teams channel when a conversation in Help Scout is tagged with a project-specific label, ensuring the project team is alerted to relevant support tickets without delay.
Project Management
