Connect Help Scout and Jira Software Cloud to unlock the power of automation

No credit card required
Free forever for core features
14-day trial for premium features and apps

Choose a Trigger

Choose an Action

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Quickly connect Help Scout to Jira Software Cloud with a Zapier template.

Our most popular template

Create issues in Jira Software Cloud when new conversations are created in Help Scout
Details
Try it
Help Scout + Jira Software Cloud
Create new Help Scout conversations for new issues in Jira Software Cloud
Details
Try it
Jira Software Cloud + Help Scout

Create issues in Jira Software Cloud when new conversations are created in Help Scout

Details

Try it

Help Scout + Jira Software Cloud

Create new Help Scout conversations for new issues in Jira Software Cloud

Details

Try it

Jira Software Cloud + Help Scout

How Zapier works

Zapier makes it easy to integrate Help Scout with Jira Software Cloud - no code necessary. See how you can get setup in minutes.

100%

Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Conversation Assigned" from Help Scout.

Add your action

An action happens after the trigger—such as "Add Attachment to Issue" in Jira Software Cloud.

You’re connected!

Zapier seamlessly connects Help Scout and Jira Software Cloud, automating your workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Help Scout to Jira Software Cloud integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Help Scout + Jira Software Cloud integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Help Scout and Jira Software Cloud

How do I set up an integration between Help Scout and Jira Software Cloud?

To set up the integration, you need to create a Zap using our platform that connects Help Scout and Jira Software Cloud. You'll need accounts on both platforms, then select a trigger in Help Scout, like 'New Conversation', and pair it with an action in Jira, such as 'Create Issue'. This makes sure whenever the specified event occurs in Help Scout, a corresponding action is performed in Jira.

Can I customize the triggers and actions between Help Scout and Jira Software Cloud?

Yes, you can customize various triggers and actions based on your workflow needs. Our platform allows you to choose from different triggers like 'New Customer', 'New Note', or 'Updated Conversation' in Help Scout, and corresponding actions like 'Update Issue' or 'Add Comment' in Jira.

What happens if there's an error during the automation process?

If an error occurs during the automation process, we provide detailed logs that help diagnose what went wrong. You can also enable notifications to get alerts when specific Zaps encounter issues.

How can I ensure that only certain types of conversations are sent from Help Scout to Jira?

You can use filters while creating your Zap to ensure only specific types of conversations trigger actions in Jira. For instance, you might set a filter so only conversations tagged as 'Urgent' are sent to create issues on Jira.

Is it possible to link attachments from emails in Help Scout directly to a Jira issue?

Yes, when setting up your Zap, you can configure it so any email attachments from Help Scout are automatically linked to new or existing issues in Jira Software Cloud.

Do I need technical skills to set up this integration?

No technical skills are required. Our platform provides a user-friendly interface where you can easily drag and drop elements to connect triggers and actions between Help Scout and Jira without any coding knowledge.

Can we track changes made through this integration?

Yes, changes made through the integration are tracked within each application. You can view logs of all triggered actions on our platform and see timestamps of when data was synchronized between help desk tickets and development issues.

Connect Help Scout and Jira Software Cloud to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
Trigger
Polling
Try It
- Conversation ID
  Required
- Text
  Required
- Assigned User
  Required
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Conversation ID
  Required
Action
Write
- Email
  Required
Action
Search
- Email
  Required
Action
Search
- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
  Required
- Assigned User
  Required
- Tag
- Status
- Email
  Required
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write
- Project
- Status
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- Issue
  Required
- Comment
  Required
Action
Write
- Issue
  Required
- Assigned User
  Required
Action
Write
- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
  Required
Action
Write
- Summary
- Key
Action
Search
- JQL
Action
Search
- Search by Parameter
  Required
Action
Search
- Summary
- Key
- Format_info
- Project
Action
Search or write

- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation ID
  Required
- Customer ID
- Text
  Required
- Assigned User
  Required
- Create as Draft
  Required
Action
Write
- Subject
  Required
- Mailbox
  Required
- Assigned User
  Required
- Tag
- Status
- Email
  Required
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write
- JQL
- Order_by
Trigger
Polling
Try It
- Issue
  Required
- Attachment
  Required
Action
Write
- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Format_info
- Project
Action
Write
- Format_info
- Issue
  Required
- Status
Action
Write
- Project
- Name
  Required
Action
Search
- JQL
- Max Results
Action
Search
- Key
Action
Search
- Keyword
  Required
Action
Search

Learn how to automate Help Scout on the Zapier blog

Learn how to automate Jira Software Cloud on the Zapier blog

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Tender Support

Customer Support

Freshdesk

Customer Support

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn moreLearn moreHelpHelp

Related categories

Project Management

Connect Help Scout and Jira Software Cloud to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Create issues in Jira Software Cloud when new conversations are created in Help Scout

Create new Help Scout conversations for new issues in Jira Software Cloud

Create issues in Jira Software Cloud when new conversations are created in Help Scout

Create new Help Scout conversations for new issues in Jira Software Cloud

How Zapier works

Choose a trigger

Add your action

You’re connected!

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about Help Scout + Jira Software Cloud integrations

Connect Help Scout and Jira Software Cloud to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Supported triggers and actions

Learn how to automate Help Scout on the Zapier blog

4 ways to automate Help Scout with Zapier

Learn how to automate Jira Software Cloud on the Zapier blog

How to use OpenAI to add acceptance criteria to product issues

Connect Help Scout to Jira Software Cloud on the world's largest no-code automation platform