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Set up your first integration
Quickly connect Google Sheets to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Google Sheets with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Spreadsheet Row (Team Drive)" from Google Sheets.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Google Sheets and Zendesk, automating your workflow.
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Frequently Asked Questions about Google Sheets + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Google Sheets and Zendesk
How do I set up a trigger from Google Sheets to Zendesk?
To set up a trigger from Google Sheets, you'll first need to create a Zap in our platform. Select Google Sheets as your trigger app and choose an event, like 'New Spreadsheet Row.' This will activate every time there's a new row added to your spreadsheet, which you can then map to actions in Zendesk.
Can I update a ticket in Zendesk when there’s a change in my Google Sheet?
Yes, by setting up an appropriate Zap. Choose 'Updated Spreadsheet Row' as the trigger event in Google Sheets, and map it to the 'Update Ticket' action in Zendesk.
Is it possible to create a new ticket in Zendesk from Google Sheets?
Absolutely. You can select either 'New Spreadsheet Row' or 'Updated Spreadsheet Row' as triggers and then configure your action step to 'Create Ticket' in Zendesk with the information provided from the sheet.
How are actions executed between Google Sheets and Zendesk?
Actions between Google Sheets and Zendesk are executed based on triggers defined within Zaps. Once you set a trigger like adding a new row in Google Sheets, the corresponding action, such as creating or updating tickets in Zendesk, will automatically execute.
What data can be transferred from Google Sheets to Zendesk with this integration?
With our integration setup, any data from your specified columns within your Google Sheet can be transferred directly into specific fields of Zendesk tickets or other specified actions.
Does this integration allow for bidirectional updates between Zendesk and Google Sheets?
Our standard integration primarily supports unidirectional data transfer—from Google Sheets to Zendesk. However, for bidirectional capabilities, additional custom setups or third-party extensions may be needed.
Are there limitations on the number of rows processed from Google Sheets for triggers?
Yes, typically our platform processes new or updated rows depending on the trigger you've set up. For extensive data sets beyond typical limits, reviewing our usage policy is recommended.
Practical ways you can use Google Sheets and Zendesk
Monitor customer issues in real time.
Business owners can stay in the loop by using Zapier to automatically update a Google Sheets spreadsheet whenever a new ticket is created in Zendesk. This creates real-time visibility into customer issues and ensures timely decision-making, impactful for improving customer satisfaction.
Business OwnerCreate tickets in Zendesk from Google Sheets.
Streamline ticket entry by using Zapier to create tickets in Zendesk when a new row is added to a Google Sheets spreadsheet. This improves response times by eliminating manual entry and ensures every customer issue is properly tracked.
Customer Support Ops
Log tickets in Google Sheets for analysis.
Track and analyze support requests effectively. When new tickets are created in Zendesk, Zapier logs the ticket details in a Google Sheets spreadsheet for easy visibility and trend analysis, helping IT departments identify recurring issues and allocate resources effectively.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Drive
- SpreadsheetRequired
- WorksheetRequired
Try ItTriggerPolling- Drive
Try ItTriggerPolling- No_team_drive
- SpreadsheetRequired
- WorksheetRequired
- Trigger column
Try ItTriggerInstant- Drive
- SpreadsheetRequired
- WorksheetRequired
- Column_nameRequired
- Index
ActionWrite
- No_team_drive
- SpreadsheetRequired
- WorksheetRequired
Try ItTriggerInstant- Drive
- SpreadsheetRequired
- WorksheetRequired
- Trigger column
Try ItTriggerPolling- Drive
- SpreadsheetRequired
Try ItTriggerPolling- Drive
- SpreadsheetRequired
- WorksheetRequired
- Use Timezone set up on the spreadsheet to format date values?
ActionWrite
