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Zapier makes it easy to integrate Google Calendar with Zendesk - no code necessary. See how you can get setup in minutes.

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Google Calendar logo
Google Calendar
Google Calendar logo
Google Calendar
1. Choose trigger event
Zendesk logo
Zendesk
Zendesk logo
Zendesk
2. Choose action
Google Calendar logo
1. Select the event
Setup
Test
Google Calendar logo
Google Calendar
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Calendar" from Google Calendar.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Google Calendar and Zendesk, automating your workflow.

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about Google Calendar + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Google Calendar and Zendesk

How can I set up Google Calendar to create events from Zendesk tickets?

To set up Google Calendar to create events from Zendesk tickets, you'll need to configure a trigger in Zendesk that recognizes a specific event, such as ticket creation or status change. In our platform, this trigger can then activate an action that sends the relevant ticket details to Google Calendar, creating an event with the required information such as subject, description, and due date.

Can I use my existing calendar with Zendesk triggers without creating new calendars?

Yes, you can use your existing Google Calendar with Zendesk triggers. When setting up the integration through our platform, you just need to select your existing calendar as the destination for new events. This way, whenever a specified trigger in Zendesk is activated, it automatically adds an event to your chosen Google Calendar.

What kind of triggers in Zendesk can be used with this integration?

We support a variety of triggers within Zendesk for integration with Google Calendar. Common options include ticket creation, status updates, priority changes, or custom field updates. These triggers allow for flexible automation workflows that seamlessly update your calendar based on specific support activities.

Can I customize the event details created in Google Calendar from Zendesk?

Absolutely! Our integration allows full customization of the details sent from a Zendesk ticket to a Google Calendar event. You can define which elements of the ticket—such as title, description, requester info—are included in the calendar entry and map custom fields as needed.

Is it possible to update or delete Google Calendar events through this integration when changes occur in Zendesk?

Yes, our integration supports updating or deleting events in Google Calendar when corresponding changes happen in Zendesk tickets. This requires setting up additional actions linked to specific triggers like reopening or resolution of tickets.

How do I handle multiple calendars when integrating with Zendesk?

Handling multiple calendars is straightforward with our integration tools. You simply select which calendar you want each specific type of trigger action to route its event data into. Different departments or teams could thus maintain segregated schedules by using distinct calendars.

Are there any limitations on syncing data between Zendesk and Google Calendar?

While most features work seamlessly through our platform's integration capabilities between Zendesk and Google Calendar, there are general API limitations such as request throttling by either service provider which might affect real-time updates if limits are exceeded repeatedly.

Practical ways you can use Google Calendar and Zendesk

Add business events from Google Calendar to Zendesk

Stay in control of business operations. When a new meeting or event is added to your Google Calendar, Zapier can create a related Zendesk ticket to track any action items or follow-ups, ensuring nothing is missed.

Business Owner
Assign Zendesk tickets to agents using Google Calendar

Avoid scheduling conflicts for support teams. When a new event is added to Google Calendar within specific working hours, Zapier can assign corresponding Zendesk tickets to agents already scheduled during that time.

Customer Support Ops
Sync Zendesk tickets with Google Calendar events

Ensure no emergencies or critical requests are overlooked. When a high-priority Zendesk ticket is created, Zapier can automatically add it as an event in your Google Calendar to help IT teams tackle urgent issues promptly.

IT

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
    • Calendar
      Required
    • Expand Recurring Events
    Trigger
    Instant
    Try It
    • Calendar
      Required
    • Search_term
    Trigger
    Polling
    Try It
    • Calendar
      Required
    Trigger
    Polling
    Try It
    • Calendar
      Required
    • Time After
    • Time After (Unit)
    • Search_term
    Trigger
    Polling
    Try It
    • Calendar
      Required
    Trigger
    Instant
    Try It
    • Calendar
      Required
    • Event
      Required
    • Attendee/s
      Required
    Action
    Write

Learn how to automate Google Calendar on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

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google-calendar logo
About Google Calendar
Google Calendar lets you organize your schedule and share events with co-workers and friends. With Google's free online calendar, it's easy to keep track of your daily schedule.
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zendesk logo
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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