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Set up your first integration
Quickly connect Google Calendar to Zendesk with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Google Calendar with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Calendar" from Google Calendar.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Google Calendar and Zendesk, automating your workflow.
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Frequently Asked Questions about Google Calendar + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Google Calendar and Zendesk
How can I set up Google Calendar to create events from Zendesk tickets?
To set up Google Calendar to create events from Zendesk tickets, you'll need to configure a trigger in Zendesk that recognizes a specific event, such as ticket creation or status change. In our platform, this trigger can then activate an action that sends the relevant ticket details to Google Calendar, creating an event with the required information such as subject, description, and due date.
Can I use my existing calendar with Zendesk triggers without creating new calendars?
Yes, you can use your existing Google Calendar with Zendesk triggers. When setting up the integration through our platform, you just need to select your existing calendar as the destination for new events. This way, whenever a specified trigger in Zendesk is activated, it automatically adds an event to your chosen Google Calendar.
What kind of triggers in Zendesk can be used with this integration?
We support a variety of triggers within Zendesk for integration with Google Calendar. Common options include ticket creation, status updates, priority changes, or custom field updates. These triggers allow for flexible automation workflows that seamlessly update your calendar based on specific support activities.
Can I customize the event details created in Google Calendar from Zendesk?
Absolutely! Our integration allows full customization of the details sent from a Zendesk ticket to a Google Calendar event. You can define which elements of the ticket—such as title, description, requester info—are included in the calendar entry and map custom fields as needed.
Is it possible to update or delete Google Calendar events through this integration when changes occur in Zendesk?
Yes, our integration supports updating or deleting events in Google Calendar when corresponding changes happen in Zendesk tickets. This requires setting up additional actions linked to specific triggers like reopening or resolution of tickets.
How do I handle multiple calendars when integrating with Zendesk?
Handling multiple calendars is straightforward with our integration tools. You simply select which calendar you want each specific type of trigger action to route its event data into. Different departments or teams could thus maintain segregated schedules by using distinct calendars.
Are there any limitations on syncing data between Zendesk and Google Calendar?
While most features work seamlessly through our platform's integration capabilities between Zendesk and Google Calendar, there are general API limitations such as request throttling by either service provider which might affect real-time updates if limits are exceeded repeatedly.
Practical ways you can use Google Calendar and Zendesk
Add business events from Google Calendar to Zendesk
Stay in control of business operations. When a new meeting or event is added to your Google Calendar, Zapier can create a related Zendesk ticket to track any action items or follow-ups, ensuring nothing is missed.
Business OwnerAssign Zendesk tickets to agents using Google Calendar
Avoid scheduling conflicts for support teams. When a new event is added to Google Calendar within specific working hours, Zapier can assign corresponding Zendesk tickets to agents already scheduled during that time.
Customer Support OpsSync Zendesk tickets with Google Calendar events
Ensure no emergencies or critical requests are overlooked. When a high-priority Zendesk ticket is created, Zapier can automatically add it as an event in your Google Calendar to help IT teams tackle urgent issues promptly.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Calendar
Triggers when a calendar is created.
Try ItTriggerPolling - CalendarRequired
- Search_term
Try ItTriggerPolling- CalendarRequired
- Expand Recurring Events
Try ItTriggerInstant- CalendarRequired
- Search_term
Try ItTriggerPolling
- CalendarRequired
Try ItTriggerPolling- CalendarRequired
- Time After
- Time After (Unit)
- Search_term
Try ItTriggerPolling- CalendarRequired
Try ItTriggerInstant- CalendarRequired
- EventRequired
- Attendee/sRequired
ActionWrite