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Google Business Profile + Zendesk

Create tickets in Zendesk for new reviews in Google My Business

Stay on top of your Google My Business reviews and promptly address them in Zendesk by using this automated workflow. Whenever a new review comes up in Google My Business, a ticket is immediately created in Zendesk. Streamline your customer support by ensuring every review gets timely attention.

Stay on top of your Google My Business reviews and promptly address them in Zendesk by using this automated workflow. Whenever a new review comes up in Google My Business, a ticket is immediately created in Zendesk. Streamline your customer support by ensuring every review gets timely attention.

  1. When this happens...
    Google Business ProfileGoogle Business Profile
    New Review

    Triggers when a new review is created.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Account

    • LocationRequired

    Trigger
    Instant
    Try It
    • Review NameRequired

    • Your ReplyRequired

    Action
    Write
    • ViewRequired

    Trigger
    Polling
    Try It
    • LocationRequired

    • SummaryRequired

    • Topic TypeRequired

    Action
    Write
    • Api Docs Info

    • Stop on errorRequired

    • HTTP MethodRequired

    • URLRequired

    • Query string parameters

    • Additional request headers

    • Body

    Action
    Write
    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
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About Google Business Profile

Google Business Profile is a platform for businesses to create a Business Profile on Google to help them reach and engage with local customers across Google Search and Maps.

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories