Connect Gmail and Zendesk to unlock the power of automation

You can integrate Gmail with Zendesk by using our automation platform to create a 'Zap'. This will involve setting up a connection between your Gmail and Zendesk accounts, then defining triggers in Gmail—such as receiving a new email—to automate actions in Zendesk, like creating or updating a ticket.

When integrating Gmail with Zendesk, the triggers you can set up include receiving a new email, marking an email as important, or starring an email. Each of these triggers can prompt actions in Zendesk such as creating a new support ticket or updating an existing one.

Yes, you can use labels in Gmail to trigger specific actions in Zendesk. For example, applying a certain label to an incoming email could automatically create a new ticket or update the status of an existing ticket within your Zendesk account.

While our integration primarily focuses on transferring information from Gmail to Zendesk, you can set up workflows that ensure automated replies are sent from Zendesk based on certain tickets created by Gmail triggers. Automated reply capabilities are more natively handled within the email settings themselves.

If a trigger fails during the integration process between Gmail and Zendesk, our system is designed to notify you of any issues. You can check Zapier's task history for error messages and troubleshoot based on those detailed logs. Common troubleshooting steps may include re-authenticating connected accounts or adjusting configuration settings.

No technical expertise is required to integrate Gmail with Zendesk using our platform. We provide easy-to-use interfaces and step-by-step guides that help users set up their workflows without writing any code. Our support team is also available if you need assistance.