Connect Gmail and Intercom to unlock the power of automation

To set up the integration, you'll first need to log in to your account and navigate to the Zaps section. From there, create a new Zap, selecting Gmail as your trigger app and choose the specific trigger event, like receiving a new email. Then select Intercom as your action app and define what should happen in Intercom when that trigger event occurs.

We offer several trigger events for Gmail, including receiving a new email in a specific folder, starred emails, or emails marked as important. You can choose the one that best fits your workflow needs when setting up your Zap.

With this integration, you can perform actions such as creating or updating users or leads, sending messages or notes on conversations, and tagging users. These options allow you to automate your workflows efficiently within Intercom based on email triggers from Gmail.

For integrating with Gmail and Intercom through our platform, you'll typically need permission to access their APIs. This might include having administrative privileges in your respective accounts or API keys if necessary.

Yes, you can set filters on the incoming emails in Gmail before they act as triggers. For instance, you might only want emails from specific addresses or those containing certain keywords to prompt actions in Intercom.

The frequency of data syncing depends on how you've configured the triggers within our platform. Usually, checks occur every few minutes for any set trigger events so that actions can be executed promptly after an event is recognized.

Absolutely! Once you've set everything up within our platform, there is a 'Test' feature where you can simulate trigger events from Gmail to see if they correctly lead to the desired actions within Intercom.