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Freshdesk + Vitally

Create Vitally notes for new Freshdesk tickets

When a new ticket is created in Freshdesk, push that ticket into Vitally as a note. Streamline your customer management by centralizing information.

When a new ticket is created in Freshdesk, push that ticket into Vitally as a note. Streamline your customer management by centralizing information.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this...
    VitallyVitally
    Find a User

    Finds a user by id (vitally or external), name, or email

    ActionSearch
  3. then do this!
    VitallyVitally
    Create Note

    Creates a Note in Vitally

    ActionWrite
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Supported triggers and actions

  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

vitally logo
vitally logo

About Vitally

Vitally is a customer success platform for high-growth B2B SaaS teams.
Triggers & Actions