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Create tasks on Teamwork for updated Freshdesk tickets
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Freshdesk + Teamwork

Create tasks on Teamwork for updated Freshdesk tickets

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Freshdesk + Teamwork

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.

Add your action

An action happens after the trigger—such as "Add Task List From Template" in Teamwork.

You’re connected!

Zapier seamlessly connects Freshdesk and Teamwork, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email address of the requester
Action
Search
New Calendar Event
Triggered when you add a new calendar event.
Trigger
Instant
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New Card
Triggered when you add a new card.
Trigger
Instant
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New Comment
Triggered when you add a new comment.
Trigger
Instant
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New Expense
Triggered when you add a new expense.
Trigger
Instant
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New Invoice
Triggered when you add a new invoice.
Trigger
Instant
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New Message
Triggered when you add a new message.
Trigger
Instant
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New Milestone
Triggered when you add a new milestone.
Trigger
Instant
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New Person
Triggered when you add a new person.
Trigger
Instant
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- Trigger on
  Required
Trigger
Instant
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New Stage
Triggered when you add a new stage.
Trigger
Instant
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New Task
Triggered when you add a new task.
Trigger
Instant
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- Trigger on
  Required
Trigger
Instant
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- Task List Template
  Required
- Project
  Required
Action
Write
- Name of the requester
- Color
Action
Write
- Name of the requester
- Website
Action
Write
- Project
  Required
- Name of the requester
- Parent Category
Action
Write
- Project
  Required
- File Name
  Required
- File
  Required
- Display Name
- Description
- CategoryName
- Private to Owner Company?
- Who should be notified?
- Tags
Action
Write
- Project
  Required
- Name of the requester
- Parent Category
Action
Write
- Project
  Required
- Name of the requester
- Description
- Link
  Required
- Open in New Window?
- Width
- Height
- Category
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
Action
Write
- Project
  Required
- Name of the requester
- Parent Category
Action
Write
- Project
  Required
- Message
  Required
- Body
- Who should be notified?
- Author
Action
Write
- Project
  Required
- Title
  Required
- Description
- When is this due?
  Required
- Who is responsible?
  Required
- Notify
- Private to Owner Company?
- Who can see it?
- Reminder
- Tags
Action
Write
- Project
  Required
- Notebook
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Company
  Required
- FirstName
  Required
- LastName
  Required
- Email address of the requester
- UserType
  Required
- PrivateNotes
- SendInvite
- SendInviteWithMessage
Action
Write
- Name of the requester
- Description
- Add Selected Users to this Project
- Project Owner
- Company
  Required
- Name of New Company to Create
- StartDate
- EndDate
- Category
- Tags
Action
Write
- Workflow ID
  Required
- Name of the requester
- Color
Action
Write
- Project
  Required
- Task List
- Task
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Project
  Required
- Name of the requester
- Description
Action
Write
- Project
  Required
- Task List
- Task
  Required
- Start Date and Time
  Required
- Duration Hours
  Required
- Duration Minutes
  Required
- Description
- User
  Required
Action
Write
- Name of the requester
Action
Write
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
- Title
  Required
- Description
- All Day
- Start
  Required
- End
  Required
- Where
- Attendees
- Event Type
- Privacy Type
  Required
- Show as Busy
- Project
  Required
- Notify All Attendees
- Who should be notified?
- Attendees Can Edit
- Project Users Can Edit
Action
Search or write
- Name of the requester
- Website
Action
Search or write
- Name of the requester
- Project
  Required
- File Name
  Required
- File
  Required
- Display Name
- Description
- CategoryName
- Private to Owner Company?
- Who should be notified?
- Tags
Action
Search or write
- Name of the requester
- Project
  Required
- Description
- Link
  Required
- Open in New Window?
- Width
- Height
- Category
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
Action
Search or write
- Name of the requester
- Project
  Required
- Milestone
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name of the requester
- Project
  Required
- Notebook
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name of the requester
- Company
  Required
- FirstName
  Required
- LastName
  Required
- Email address of the requester
- UserType
  Required
- PrivateNotes
- SendInvite
- SendInviteWithMessage
Action
Search or write
- Workflow ID
  Required
- Name of the requester
- Color
Action
Search or write
- Name of the requester
- Project
  Required
- Description
Action
Search or write
- Name of the requester
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket ID
Action
Search
Calendar Event Reminder
Triggered when a calendar event reminder is sent.
Trigger
Instant
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New Column
Triggered when you add a new column.
Trigger
Instant
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New Company
Triggered when you add a new company.
Trigger
Instant
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New File
Triggered when you add a new file.
Trigger
Instant
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New Link
Triggered when you add a new link.
Trigger
Instant
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New Message Reply
Triggered when you add a new message reply.
Trigger
Instant
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New Notebook
Triggered when you add a new notebook.
Trigger
Instant
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New Project
Triggered when you add a new project.
Trigger
Instant
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New Risk
Triggered when you add a new risk.
Trigger
Instant
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New Status
Triggered when you add a new status.
Trigger
Instant
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New Task List
Triggered when you add a new task list.
Trigger
Instant
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New Time Entry
Triggered when you add a new time entry.
Trigger
Instant
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- Title
  Required
- Description
- All Day
- Start
  Required
- End
  Required
- Where
- Attendees
- Event Type
- Privacy Type
  Required
- Show as Busy
- Project
  Required
- Notify All Attendees
- Who should be notified?
- Attendees Can Edit
- Project Users Can Edit
Action
Write
- Project
  Required
- Name of the requester
- Color
Action
Write
- Project
  Required
- Name of the requester
- Description
- Date
  Required
- Cost
  Required
Action
Write
- Project
  Required
- File
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Project
  Required
- Invoice No./ID
  Required
- PO Number
- Description
- Issue Date
  Required
- Fixed Price
- Currency
  Required
Action
Write
- Project
  Required
- Link
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Ticket ID
Action
Write
- Project
  Required
- Title
  Required
- Body
- Category
- Attach File
- File
  Required
- File Name
  Required
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
- Author
Action
Write
- Project
  Required
- Milestone
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Project
  Required
- Name of the requester
- Parent Category
Action
Write
- Project
  Required
- Name of the requester
- Description
- Content
  Required
- Category
- Send Notification to Self
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
Action
Write
- Name of the requester
- Parent Category
Action
Write
- Project
  Required
- Add Selected Users to this Project
  Required
Action
Write
- User
  Required
- Status
- Notify
- Who should be notified?
Action
Write
- Project
  Required
- Task List
- Content
  Required
- Description
- StartDate
- DueDate
- Who is responsible?
  Required
- Notify
- Create as Another User
- Private to Owner Company?
- Who can see it?
- Priority
- Column
  Required
- Workflow ID
  Required
- Stage
- Tags
- Attach File
- File
  Required
- File Name
  Required
- Desk Ticket ID
Action
Write
- Project
  Required
- Start Date and Time
  Required
- Duration Hours
  Required
- Duration Minutes
  Required
- Description
- User
  Required
Action
Write
- Project
  Required
- Task List
- Content
  Required
- Description
- StartDate
- DueDate
- Who is responsible?
  Required
- Notify
- Private to Owner Company?
- Who can see it?
- Priority
- Column
  Required
- Workflow ID
  Required
- Stage
- Tags
- Attach File
- File
  Required
- File Name
  Required
- Desk Ticket ID
- Allow Update to Completed Task
- Fire Webhooks after Update
Action
Write
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Workflow ID
  Required
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
Action
Search
- Name of the requester
- Project
  Required
- Color
Action
Search or write
- Name of the requester
- Project
  Required
- File
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name of the requester
- Project
  Required
- Link
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name of the requester
- Project
  Required
- Title
  Required
- Body
- Category
- Attach File
- File
  Required
- File Name
  Required
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
- Author
Action
Search or write
- Name of the requester
- Project
  Required
- Title
  Required
- Description
- When is this due?
  Required
- Who is responsible?
  Required
- Notify
- Private to Owner Company?
- Who can see it?
- Reminder
- Tags
Action
Search or write
- Name of the requester
- Project
  Required
- Description
- Content
  Required
- Category
- Send Notification to Self
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
Action
Search or write
- Name of the requester
- Description
- Add Selected Users to this Project
- Project Owner
- Company
  Required
- Name of New Company to Create
- StartDate
- EndDate
- Category
- Tags
Action
Search or write
- Name of the requester
- Project
  Required
- Task List
- Task
  Required
- Body
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name of the requester
- Project
  Required
- Task List
- Content
  Required
- Description
- StartDate
- DueDate
- Who is responsible?
  Required
- Notify
- Create as Another User
- Private to Owner Company?
- Who can see it?
- Priority
- Column
  Required
- Workflow ID
  Required
- Stage
- Tags
- Attach File
- File
  Required
- File Name
  Required
- Desk Ticket ID
Action
Search or write

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Connect Freshdesk and Teamwork to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Freshdesk on the Zapier blog

Make work flow with AI

Level up your Freshdesk to Teamwork integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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About Teamwork

Teamwork is an easy-to-use online teamwork & project management software application that helps managers, staff and clients work together more productively online.

Learn moreLearn moreHelpHelp

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Connect Freshdesk and Teamwork to unlock the power of automation

Set up your first integration

Create tasks on Teamwork for updated Freshdesk tickets

Create tasks on Teamwork for updated Freshdesk tickets

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Freshdesk and Teamwork to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Make work flow with AI

Connect Freshdesk to Teamwork on the world's largest no-code automation platform