Freshdesk + PagerDuty
Add PagerDuty trigger events for new Freshdesk tickets
Respond to support issues faster by creating a trigger event in PagerDuty whenever a new ticket is submitted in Freshdesk. This integration ensures your team is instantly alerted to critical customer requests, improving response times and service quality.
Respond to support issues faster by creating a trigger event in PagerDuty whenever a new ticket is submitted in Freshdesk. This integration ensures your team is instantly alerted to critical customer requests, improving response times and service quality.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshdesk.
- automatically do this!Add Trigger Event
Trigger an incident in PagerDuty with this Incident Key.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
